Reliance Home Comfort

Below was the original review. After the original review was written a manager from Reliance contacted me within 24 hours and personally took charge of the problem. A technician was dispatched the next day and the problem was fixed within 15 mins. The manager also gave me his personal contact info in case I encountered any other problems. This experience with this manager has renewed my faith in the compnay and I that is why I am revising my original review (as a thanks to him).

My water heater is not giving hot water (just luke warm to cold). A technician came and stated a new part was required and they would come back in a couple of days. A week later no technician and no phone calls. I followed up and was given the run-around 5 times (I had to call them 5 separate times in 2 days) with the promise of a return phone call and answers. I called the next week and the customer service rep stated that my case was escalated and I would receive answers shortly. They sent a new technician who reaffirmed the problem (because they did not have a record of the first service call). They state they are having problems with their contractors, however that is not the customer's problem. That is Reliance's problem as the managing company of the contractor. My front end is Reliance customer service not their contractor. It has now been two weeks I have yet to recieve a phone call from Reliance with an explanation and/or resolution. I am completely disappointed and unfortunately out of luck because no one else but Reliance can service my type of water heater.