Furnace & Air Conditioning Unit
Knowing the ages of both our mid-efficiency furnace (16 yrs) and our air conditioning unit (19 yrs) and considering other home renovations we were completing, my wife and I decided to have Reliance come to our home and advise us on heating and cooling options. The consultant's name was Amy Anderer. She came to our home as a friend, not a sales person. Amy professionally provided answers to all of our questions and made her recommendations. Not one detail was missed throughout the entire installation and there were other contractors working around our home at the same time. Perhaps a little more than a year after the project was completed I had a couple of questions for Amy and I felt that perhaps an email would suffice. My concern was answered within minutes and a solution was presented which was more than satisfactory. Amy had the Reliance Service Department contact me to set up an appointment. The time and date were perfect for me and the technician was here when he said he would be. The check-up, repair and filter issue were corrected at no cost to me. Amy Anderer has proven to be the kind of a sales person who does not forget her clients once the job is finished. Thank you, Amy. You are a joy to deal with. Reliance has proven to be the kind of a company I will continue to do business with.
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Nothing readily comes to mind and I was in the service and repair industry for my entire career. Reliance has the right formula.
- Any advice to offer fellow homeowners facing a similar project?
- Call Reliance first and save themselves a lot of trouble.
- Company Response
Thanks for choosing Reliance Home Comfort! We appreciate your business!-Cait