Reliance Home Comfort

Called Reliance service at 1pm. was told they would come between 1 & 5 pm. They got here at 4pm. The service man did not have the defective piece on hand to change. Had to order. Was told the part would be delivered to me today but not sure what time. I was to call the servixe dept when I received it and they would send the service guy back. Was told depending on the arrival of this piece, the furnace would be fiexd tonight or tomorrow the latest. I told the guy I couldn't go all night with no heat. He left went and picked up the piece at another location, came back and installed it. I was very appreciative of his dedication to service this customer. I would like to thank Robert, employee # 1191019. Thanks Reliance for the good service. Merry Christmas to you all.