Reliance Home Comfort

I called into the call centre 3 times. My water heater was leaking and the light was flashing as the water was cold. The first 2 reps told me no one could come until the next day. water was leaking right beside my furnace. I felt it was an emergency, but they did not. someone else called for me and all of a sudden someone could come that afternoon. I called and talked to a 3rd rep and she agreed that it was an emergency and rectified the problem and sent all the info to their manager as my concern and cold water was not handled properly. the good part about this company was Joey #0977 who showed up shortly thereafter saw the problem immediately and turned everything off and told me that new pipes had to be installed as code had changed in 2007. He showed me where the openings had to be cut and how big. After the holes were cut he came back the next day and installed the new heater in just over an hour. excellent job and very pleasant. Make sure you get him for your repairs as he is very experienced and competent