We ended our rental contract with Reliance in 2021, took all the proper steps to return the rental water heater so there was a refund due to us. Despite countless attempts on my end to get Reliance to send us the refund, after three years, I have still not received a penny. Funny... if it was us owing them money, I would have been hounded to death, but given they owe us money, they have completely ghosted us. My suggestion to customers, don't prepay any amounts on your accounts, only pay after the services have been rendered because you will never ever see a penny of any refunds owed to you. Reliance is not a reputable company.
- Approximate cost of services:
- $30.00
- Company Response
Thank you for your valued feedback and review. Please email me with your account details at gwillson@reliancecomfort.com and I would be happy to review your experience and concerns regarding the refund. - Gemma