We had used Able Moving for a move previously, in 2007 - and at that time, we were really pleased with the service. They were friendly, relatively efficient and careful. So, when it came to hiring a moving company again this summer, we decided to call them back.
What a difference 7 years makes.
We hired them for a pack and move.
And though the young lady who packed our kitchen was very thorough, considerate and kind - the remainder of the packing service was disorganized, they showed our possessions little to no care, (tangled jewelry items, coats and other clothing smashed into boxes); and adding insult to injury, the brunt of the boxes weren't even labeled - because 'it would take too long' - which seemed like an odd response as we were paying by the hour.
The move out was fine enough. Our move-in, which took place two weeks later was a thoroughly frustrating affair.
They promised to be here by 9am - they called at 10.30 to say they would arrive by 1pm. When they did finally arrive at 1.30, they complained about the type of dwelling we had moved in to, and how difficult the move would be. They were generally rude, particularly the head mover - who was patronizing, (called me "my dear", etc.) and spent the majority of the time huffing and puffing about the job they had to do - even so far as saying 'I would never have bought this place - too many stairs.'
The administrative staff was no better - they rarely returned phone calls, much less email messages, and neglected to pass over important information regarding payment, scheduling etc.
We've pretty much decided to never move again - but should the thought ever pop into our heads to do so, we definitely WILL NOT be using Able.
- Approximate cost of services:
- $2,000.00