Modern Appliance

Although parts are no longer available for my 30+ year-old washing machine, Peter kindly agreed to come and have a look. He had serviced my dryer a couple of year ago, so I already knew him to be very experienced and professional -- obvious expertise, courteous, reliable, etc. But he outdid himself this time by actually building a replacement for the broken part out of materials I had on hand, and the washer is running great! He's got a real knack for problem-solving. I'm sure he won't be able to do that in every instance, but it was quite impressive, as was the extra effort he put in to provide exceptional customer service.