Modern Appliance

Peter came to repair the door handle, which had broken off. (Boo Bosch - poor quality parts!). Unfortunately, the part that needed replacement was attached to the inside part of the control panel, so it was a rather pricey part. In any case, that's not Modern Appliance's fault. Peter came on time, and replaced the part, which was a rather fiddly operation, I could see.

After he left, I noticed that the detergent dispenser had stopped working ... the little door wasn't opening to release the detergent during the wash cycle. I figured that with all of the unplugging of wires and connectors that had to be done as part of the last repair, something was loose. I contacted Peter, and he arranged to come out a few days later. Sure enough, one of the fiddly connectors didn't connect as well as it should have (again, I chalk this up to the design of the part itself, rather than Peter's fault). He managed to get things working again, and he didn't charge me for the service call. (Which seemed reasonable, since the problem had been introduced during the earlier repair). Other services might have tried to charge me, or would have been grudging about doing the work for free; Peter was quite happy to fix this problem, and apologised for the inconvenience the problem had caused, and went on his way.

So, hats off to MA for their great customer service.