Modern Appliance

I called Peter at Modern Appliance and explained that my washing machine wasn't draining water. I had already removed the maintenance cover of the machine, drained the water, and cleaned the drain filter myself, but it still wasn't working so I thought I needed a tech. Peter advised that he could send a tech, but that I should take a closer look as there could be something blocking the pump blades from turning and sure enough there was one of my wife's hairpins! Peter said that the pump was probably working, but to remove the pin and check, otherwise they would send a service tech to replace the part. With a bit of effort I detached the motor from the drain filter and removed the pin and the thing works fine now!

Thanks to Peter's honesty and advice on the phone, I saved $150+ on the part plus the cost of labour. I realize that many people may not be able to do the work I did themselves, but I would like to think that this story exemplifies MA's honesty and character. I would absolutely call them again!