Shortly after the floor was laid we noticed some boards delaminating from the backing. We called Kultur in Belleville who sent an installer and said it was installed too tight to the wall. Another installer was of the opinion it was fine, however, we had boards delaminating (top layer separating from the backing), that had never been installed. There were many email exchanges and I took samples of my floor back to Kultur for testing.... of course the test results came back that it exceeded their quality control. This still didn't stop my delaminating problem, and then discovered the floor actually scratched quite easily, to which Kultur sent me some stain to cover it myself.
A second visit was made by the "service" guy from Kultur who took a small saw and pry bar to TEAR up some boards, which I thought, was for the purpose to replace the delaminating sections.... he left the floor in that condition and for me to replace them myself.
I wrote several emails to the President of the company of which none were answered. The Belleville store sent yet another rep out. I showed him the boards right from the box that was delaminating. He shook his head and asked could he take the sample back with him... I agreed. He was here for no more than 10 minutes.
Shortly after the Belleville store called to say that the last service man said my house was too humid and that it was 89% when he was here. He never took any humidity readings, and besides it was mid January ... how humid could it be ? I explained this to the store rep and she wasn't interested, she just wanted me to admit the floor was installed too tight, but there was no explanation their own floor delaminates itself.... maybe they packed it too tight in the box.
I thought this was a good product, Canadian made, but, would never purchase from them again, nor recommend them to anyone.
- Approximate cost of services: