The afternoon before our house sale closing, we realized we couldn't remove our broken kitchen faucet--we just didn't have the proper tools to do so, or the strength to remove the restraining nuts on the faucet. In desperation we called W.S. Pickering and explained the problem--and that our house sale was taking place the next morning! The person on the phone scheduled a service call for 8:30am the next day, and on time Alan called and appeared at 8:30am. The faucet removal was a bit harder than expected but he did it, replaced the faucet with the proper part, and was done in 45 minutes--plenty of time to spare for our closing! Alan was friendly and courteous, and I would highly recommend this company for anyone's plumbing needs.