Fraticelli delivered our heating oil on a scheduled service. They would come when needed and we didn't need to call for delivery. When I did need to call, the girls who answered the phone were always polite. When we first moved into our 65 year old house, the old boiler burned through 275 gallons of heating oil in about 21 days. We called Fraticelli in the middle of the night, in -10 degree weather. The truck came within an hour. The driver restarted our boiler for us. He was so kind. We panicked and he said, "No problem." We had a two year old who slept through the whole experience.