I believe in giving people shots and the benefit of the doubt, but at some point you need to be held accountable. At the initial consultation, they came across very knowledgeable and passionate about their trade, and while they were higher than other quotes, it was their passion that drew me in. Work looked good, reviews looked good. Once we decided to move forward and begin work, it was a series of unfortunate events. Communication and punctuality were lacking (either showing up without notice or not showing up when scheduled), but I kept pushing through. This was a small job (64 sqft) and was supposed to take 3 days. Day 1 was to prep the concrete (level/sand). By day 6 they were still working on levelling and was told that the project was misquoted and that it would require one of their specialists and another $1k. Note at this point they had ruined two of my carpets (with cement/tar/concrete) as well as a towel (that they used to stop the self leveller from spilling into another room). On day 9 when we still hadn't heard when this "specialist" would be able to come, we decided to pull the plug on the job. Very apologetic I was told that they understood and would be refunded half my deposit. That was 6 weeks ago. I have neither heard from them nor seen any deposit refund. Really hoped things would have gone differently, but feel at this point that it is important to share with others.
- Approximate cost of services:
- $750.00