I had a leak in my roof. The leak occurs intermittently under specific weather conditions - icy rainy snow with high winds. It occurs once every 1 - 3 years in one specific area of the house.
In December 2022, I asked Reken if they could investigate the leak, let me know what the cause of the leak, and provide a quote for the repair.
Instead of doing this, Reken removed a portion of my roof and sent me an $2000 invoice saying the leak was fixed.
I told Reken that I only asked for a quote and did not agree to have any work done. I also asked them whether they were certain the leak had been resolved based on their actions. They said it was an absolute guarantee that it was resolved.
I asked Reken's owner, Luckie, that if the leak occurred again, whether they would repair it, and he said their warranty covers this.
So I agreed to pay on a $500 monthly plan as I was not prepared to pay the entire $2k in one go.
Luckie demanded that I pay the entire amount right away, threatened to return to my property to put back the piece of roof that had been damaged/removed, and take legal action. He said that he charges a minimum of $2000 for all jobs.
Luckie texted for the next few hours rambling on until finally accepting that the $500/month was a reasonable payment plan for work that wasn't even agreed to.
I paid off the entire amount within two months. By February 20th, the invoice was paid in full. Yet in March 2023, Teresa (from Reken's accounting) emailed me stating I owed $1090. I provided her with all payment details - dates and e-transfers from my bank showing that she was incorrect and that the entire $2090.50 had been paid. I didn't hear from her again.
In May 2023, the leak in the same spot under the same weather conditions occurred again in a storm that had just passed. I contacted Reken and they said that there was nothing they could do, and that I would have to contact them during the middle of a storm while the leak was occurring for them to come and take a look. He said that their warranty does not cover my situation. In other words, since Reken's "fix" did not work, there is another reason for the leak, and therefore the warranty does not cover this other reason.
I had other contractors look at the issue and was told that the missing mortar in some bricks in the area of the roof where Luckie's crew worked was the culprit for the leaking in windy icy conditions. It was something that stood out to everyone that looked at the property that was familiar with leaks, but never mentioned when Luckie's team did their "repair" for $2000 without my consent.
In summary, this is what happened:
Reken performed work without my consent.
Rekend removed portions of my roof without permission.
Reken failed to provide me with a quote which is all I asked them to do.
Reken invoiced me $2000 for work performed without my consent.
Reken claimed I had not paid the invoice after I had paid it in full.
Reken failed to resolve the leak which occurred months after their "repair".
Reken failed to honor their warranty in returning to actually repair the cause of the leak.