I engaged this company to clean my condo on a bi-weekly service. The first two times the apartment was cleaned but I had to vacuum and clean the bathroom upon returning home after the cleanings because there was still visible dirt.
The company increased my cleaning fee by 43% at the beginning of 2023 without any notice. When I responded that this was not an appropriate increase, after a couple of weeks they responded.
This meant my regular scheduled bi-weekly cleaning was interrupted because I was not willing to pay a $30 increase per cleaning. The company acquiesced and scheduled someone to clean.
On the day of the scheduled cleaning no one showed up. When I tried to call to find out ETA I got a message that the voicemail was full. I emailed but received no response. I rescheduled my meetings thinking this company would honour their commitment or at least let me know if the cleaning was not possible. I got no response on the day or in the following days.
I figured maybe something bad had happened and I would receive an explanation and apology for keeping me hanging with no communication for days but received nothing.
I would not recommend this company. The way they dealt with this situation shows a lack of respect for their customers.
- Approximate cost of services:
- $80.00