Ruscan Doors Inc.

Ordered a custom front door over a year ago while COVID was still in play. It was installed a few weeks after the original install date we agreed on but that was completely understandable given the COVID climate at that time.

The door was as described and of high quality. We have received many positive comments from those that visit our place.

During the install, one of the panels was slightly damaged but not that really that noticeable, never the less, Alex and Rinaldo showed up yesterday to replace the damaged panel. They were quick professional, and left the place clean. All is good.

I was told it would take 3 months for my door and it took over 10 months with no update EVER! Every time I called I was told I should expect a call the following week. I paid extra for a pull bar instead of a handle. They gave me a regular lock I knew they wouldnt be able to fix it the holes are drilled already but they insisted and said they would come back never did someone was suppose to call me back and no one ever did. The caulking job inside the glass is done so poorly and sloppy. They really dont care once they get your money. For such a big investment, stay away from them. If u are still considering.. I suggest u sort all their reviews starting from the bad and see some of the poor quality/ experience people have had.

STAY AWAY FROM THIS COMPANY
#1- When we purchased our door we were told it would be installed in 2-3 months. We had to pay a 50% NONREFUNDABLE deposit so we couldnt cancel our order.
#2- After waiting 6 months, we called them & they said our door was ready but we had to pay the balance owing BEFORE it was installed which is not normal practice. If you pay before an installation, and there is a problem, you have no leverage. They have your money.
#3- When we finally had an installation day, they gave us the last appointment of the day (between
3:00 and 5:00) Knowing human nature, we tried to move it to an earlier timeslot because we knew they would be rushing the job to get home, but they would not let us change the time! Our suspicions were accurate because they showed
up at 4:00 and installed the door in one hour just as it was getting dark. ( a door installation should normally take 3 hours! ) Rush job!
#4- They broke our outside light fixture carrying in the door.
#5- When they drilled holes in the top of the door frame, they used BEIGE colored plugs to fill the holes that keep falling out because they dont fit properly!
(Our door is BLACK!!)
#6- When they attached the inside trim to the wall, they split the trim piece.
#7- Two pieces of inside trim do not line up properly.
#8- The top of the inside top trim piece is all mangled. ( probably didnt think we would notice that)
#9- They didnt want to open a new tube at the end of the day, so they put a thick blob of OUTSIDE caulking along the inside base of the door and in the crack where they had to cut our ceramic tile to fit in the door, on the INSIDE of our front hallway. Outside caulking is highly TOXIC ! It states right on the tube that it is NOT to be used indoors without a lot of ventilation. The door was installed a few days before Christmas (the day before the bad winter blizzard we just had). We could not open any windows without letting snow and freezing temperatures into the house. We had to leave heavy plastic sheeting
( and an air cleaner) up for 6 days including Christmas Day, in the front hall. It took my husband three days to DIG OUT all the poisonous caulking from around the inside base of the door and in the floor. All you could smell were toxic fumes on the main floor! I am a lung cancer survivor and my husband has asthma!!!! When we finally got hold of someone, after several unanswered calls, they had said we had to leave the toxic caulking in for three weeks so it could harden and that they would send someone to fix the problem after that. We have not had anyone return our phone calls, or send anyone to fix the problems and NOBODY ANSWERS THE PHONE!#10- They also scuffed up the trim around the door trying to fix the drill holes.
#11-We were told we would receive our warranty as soon as we paid in full. We have never received that either, although based on their zero customer service, it wont be worth the paper it's on.

Reynaldo was very professionnel arrived on time. He went out of the way to make sure everything was perfect. He did an amazing job and the door looks perfect. He was very polite and took extra time to explain how the door works and also went out of his way to make sure the door and window were clean after completing his job. I would highly recommend him to anyone.
Jalesha went out of her way to make sure the technician came to my house and installed the door lock and child lock. She was very professionnel and showed amazing customer service. She is one of the best customer service managers I ever dealt with. I highly recommend her for a promotion and she is great asset to the team.

We did have to wait a very long time for the decorative piece on the door to be fixed, but I did want to write a review because those initial issues aside, the young man who did come to our house to fix the issue was awesome. Very professional, polite and thoughtful and he left the door looking amazing. We are very happy with the end result.

My husband and I built a new home and purchased a big fold door for our living room area. The quality of the door is top notch, was installed in a timely manner and Mike was great.

I purchased a door for my front entry way last year from Ruscan Doors. I had seen them all over social media prior to choosing my door and I knew I wanted to go with them for this purchase. During my initial showroom visit, Mark had shown me around the facility and also took me to the back to show how their doors are manufactured. Their facility is actually mind-blowing. The customer service was outstanding and the entire process from start to finish was smooth and I couldnt be happier with this purchase from them. A huge thank you.

This is the second time I have used ruscan doors for both of my properties. They just completed 3 doors in my new home, all which were custom and designed for each entry way. Aleks was pleasure to deal with and always so detail oriented in his work. I highly recommend these guys, they are awesome.

Very disappointing experience so far! We ordered our door in Feb 2022, it is now Dec 2022 and are still waiting to get our door replaced since the first install has a factory defect, and still waiting our our lock to be installed. It's very unprofessional to have to wait for so long with no update as to when we can get the door and lock installed. Our emails are ignored and no one is getting back to us. This is not how you operate a business.

Ruscan Doors was an absolute pleasure to work with! They designed a custom front door for my home and my husband and I could not be happier with the end result. The staff were incredible to deal with from shipping to the installation. They took their time to make sure everything was perfect. Highly recommend!