One Stop Bath

UPDATE: the company contacted me after I posted this review to see what they could do to make the situation better. I suggested they could come and redo the mistakes. They informed that wouldn't be possible because its been more than 6 months since the job was done (it was completed in June of 2023). They offered to install a new fan and provide a $350 rebate. I accepted the offer and they immediately asked me to remove this review. I refused, as that is the exact opposite of the purpose of HomeStars.
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ORIGINAL REVIEW: A truly awful experience. I had high hopes as the promises made during the sales pitch seemed so great. I was promised 100% complete satisfaction and a lifetime guarantee. The job was to replace the bathtub, flooring, install an exhaust fan, vanity and pot lights, and paint. The job was to take 6 - 8 days to complete. In the end, it took a month and the whole process was frustrating.
The team that came in clearly had no certifications or professional experience. Caulking looked like it was done by a child, cracked paneling was tile installed in the tub surround, there was no proper waterproofing installed (including a wood quarter round at the base of the tub), paint was applied so thick it had drips and roller marks, patching and sanding of walls was terrible, electrical work was questionable to say the least (an "extra" wire seemed to have appeared and they couldn't figure out what it did), and the fan was damaged during installation.
My complaints about the workmanship were met with "we will fix it", only to have the same crew come in and redo the same mistakes. They denied damaging the fan and said it was the normal sound of the fan (which was brand new out of the box, 2 soanes, and when turned on rattled like it was 30 years old). When asked about certifications with respect to electrical etc., I received no response.
I was automatically charged the full amount of the completed job before the it was done. They sent a "fixer" after about a week of no response to my question of when the bathroom would finally be completed. The fixer did the best he could but the end result was still terrible but at that point I felt defeated and did not want these people in my home anymore and did not want to have to deal with anyone at One Stop Bath.
I would caution anyone considering using them on a project.