Arctic Vinyl Windows & Doors

Replaced all window and doors in my home, very happy with them. Amazing service, people and product, I would STRONGLY recommend.

Mike, the owner of Arctic Vinyl, was referred to us by our neighbor after they had a new front entrance door and window in a dining room converted to a patio slider.

I saw the work there being done and the end result was stellar, and I'm a real nit-picker and a very advanced DIYer and know my stuff, so we decided that even though we had other alternatives in our comparisons that seemed to be adequate, we felt most comfortable going with them having seen what they did next door and having met Mike upon the neighbors install myself and discussing with him my plans.

What stood out with Mike as he had his salesperson's hat against my nearly four decades of being in sales (I do financial stuff professionally), he did not poo-poo his competition which being old school, is a no-no.

He talked about the features and benefits of what he had to offer. Ya don't see that all the time, and that stood out to me also. Never any nonsense of 'sign here now" to get a deal or any shenanigans like that, which I did have with two other quoters.

We had quotes from 5 companies prior to that. I felt in fact Mike had that 'cap on his head', like I know to do, like he was helping us decide based on our needs like he was listening to understand what shoes we were in and what he knew as an experienced professional was in our best interests. Ya don't get that sense often, Mike nailed it!

Arctic Vinyl came two days ago and installed our two new kitchen windows as part of a major main floor reno for us as well as replacing a 1980s four panel patio slider that was just simply tired and showing signs of old age being finicky opening and closing,

Their install guys were a pleasure to deal with. Often, contractor/workers in your home are evasive to talk to. Not the case here. These guys were what I expect working on stuff I HAVE TO LIVE WITH. Very pro-active, responsive to my inquiries and amenable to talk to about what they were doing. Top marks to the boys there Mike! Can't say I've ever said that often.

The kitchen windows in particular had to be spot on as they were being flush face interior side framed with expensive Cambria Inverness Frost Quartz solid backsplash to the edges of the interior frames of the windows to a 1/16th degree tolerance. You can not have ANY major unevenness issues around the inside drywall where the $8K solid quartz backsplash sheets will be and today we had the template guy come in from Cambria and do their laser fitting and said everything was done from AV spot on.

All work by AV was done extremely to my satisfaction. We've had bad experiences in the past with hiring outside contractors to do work for us. This was not the case here.

I have no direct affiliation with Arctic Vinyl other than being a very satisfied customer, which unfortunately is rare for me to extoll online for anybody that has worked on our house in the last 23 years since we've been living here. Is it my bad luck? Or is it that quality companies with competent workers are that hard to find. I dunno, I'd like to think it's just bad luck, but not with Artic Vinyl.

We will also be looking at inviting them back for a new front entrance door in the spring when we are ready for that part of our major reno in our 1969 built side split house here in South Ajax.

Again, I have no reservation recommending Arctic Vinyl.

There was another issue that was no fault of AV that they were very very accommodating with that delayed our project after ordering that forced the install for quite some time and they had to hold off the install.

They worked with our unfortunate dilemma without pressing us for having to bump our install date. I was really thankful for that and truly appreciated their patience with our uncontrollable health event on our our side that delayed the install date significantly..

Another demonstration Mike and his company that he I learned has a family heritage in that industry that cares and you've not just wandered into their 'sausage factory'. you were taught well Mike!!! Haha!

Thank you Arctic Vinyl once again! Those windows and the patio door going in this week really made it for me. Another major step in the longer than expected major reno journey we undertook last fall is now done thanks to you and how you managed our situation right when we needed.

You were there to meet other timelines that were impacting us waiting for the windows to go in. Can't thank you enough frankly for working with us like you did! Hats off to you Mike!

Kevin D

Great installers they were nice and even went the extra mile in securing baby gates for us that we hadn't put in yet. Exceeded our expectations for service and quality of the windows and doors. I would recommend Arctic Vinyl to anyone who needs windows and doors.

If you're thinking about replacing your windows at some point, I HIGHLY would recommend Arctic Vinyl to get the job done for you. My experience with these guys were phenomenal from beginning to end! You can tell how much the staff members care about making sure that their clients are satisfied and happy from booking the window consultation with them, to the window installation process from start to finish. No matter how much time it takes, they'll do their best to go over with you step by step about the installation process, and follow-up with you on any next steps if necessary (which I truly appreciate).

I'm really thankful that I received a lot of assistance from Alex, Sabrina and Adam in helping my family and I throughout the process. They're very responsive, professional and an absolute pleasure to communicate with if we had any questions or concerns. And of course, to other members of the team that we met and are thankful for: Kevin and the amazing installers, Riza and IBrahim. Words can't express how much we appreciate the time, effort and care that you've put into installing our new windows. They definitely give our home a fresh new modern look that we absolutely love!

Nonetheless, Arctic Vinyl is a name you can trust. You guys ROCK! (It'll be a 5-stars+ from me, personally).

Many thanks to you all,

Celine

It was a pleasure to work with Arctic Vinyl, we moved into a resale home and replaced all the windows, back door and front door. Arctic Vinyl provided a superior quality product and exceptional service. The installation team in particular was very clean and courteous. We did a brick to brick installation which they finished with flawless expertise and attention to detail. Very pleased and highly recommend this company!

We did a full kitchen reno in 2021 but skipped on the patio door. I didnt think just changing the patio door would make such a huge impact and truly finish the space off!! Not to mention we were living with a broken 20 year old sliding door.

Arctic vinyl was professional and responsive during the quoting period. During installation, the workers were so kind, clean and quick! They moved all necessary outdoor furniture out of the way and put everything back the way they found it!

Highly recommend them for windows & doors, you wont be disappointed!

We chose Arctic Vinyl primarily on the strength of very positive and compelling testimonials from several of our neighbours who had recently replaced their windows with Arctic Vinyl. I do not recall ever moving forward on a major purchase with so much confidence.

We are very pleased with our new windows and I am happy to report that Arctic Vinyl definitely lived up the high expectations we had. Our interactions with Arctic Vinyl personnel, without exception, were always pleasant and uncomplicated. The three-man installation crew was polite, professional and very efficient. Our sales representative was personable, responsive and knowledgeable as was the showroom manager. Thank you, Arctic Vinyl.

Kevin was great and spent a lot of time providing options and working thru multiple iterations with us. Prices were very reasonable and product looks great! All windows and front door were done in a day, installers were tidy and ensured surfaces were well protected and were really happy with the quality of the work. I highly recommend Arctic!

Were looking to have our front door replaced and happened to mention that while at my dentist. The hygienist said she had just replaced hers (in Brampton) and recommended Arctic Vinyl and Doors. I called them for a quote and was very pleased when the sales person offered to drive up to meet. He was very helpful and informative. After several other company quotes we went with Arctic Vinyl. What really impressed us and led me to write a review was the installation. Their installers arrived on time and were very friendly and courteous. They did a professional job and cleaned everything up as they worked. The final job looks terrific.
We are very pleased and would highly recommend them.

I highly recommend Arctic Vinyl Windows & Doors. The windows look fantastic! The staff is knowledgable, helpful and professional. Great price. A seamless experience from start to finish. Thank you.