I have been trying to get a second appointment since June 30...since then, over 10 appointments were made and cancelled by them...a manger is suppose to call me back since July 4th... It is the worst after sale service company I've dealt with!!! After buying for over $16,000 worth of equipment in October 2021,and paying for 320 months, I want to know how to report this amazing company's customer service NOT!! My AC hasn't worked properly...last summer, first time using the AC, it was not cooling my house, a technician came to check and was baffled at the installation job! He actually put a band-aid because the problem is the same this summer and it is so bad that the coils were frozen and I was told by the technician on June 28 to leave the AC off and start it back Friday June 30 well the coils were starting to get frozen and I stopped the AC and called them!! It is 34 degree C on my main floor with fans going..
I need help as I am a senior and have been fooled by this company. I would really appreciate anybody that can help me to send me an e-mail at michele.nbnh@gmail.com. Thanking everyone in advance in helping me.
Update: A technician from another company came today July 12 and well do I have an update for you! The installation of not just my AC but everything that was originally installed was all done wrong... For the AC, there was no more freon! no caps were installed, they never changed the coils/ tubes they used what was there since 1992! The cost of getting the diagnostic and fixing just the AC so I can get cool air for the rest of the summer was $819.25. Nonsense!!!
- Approximate cost of services:
- $16,000.00