In September I was sold on Provincial Smart Home. I was told that I would get $XX,XXX in rebates, and that after the work was done it would take a maximum of 12 weeks to see my rebates come through.
I signed up, and that is where the trouble started.
Without vetting the work or waiting for the Auditors pre inspection, the company scheduled the installers to come. The installers were here when the Auditor came who said I might not be eligible for any rebates since the installers had already moved most of the old equipment - which I was then told by my sales person and another person at the company that they would 'guarantee my rebate' - which the work was 75% done, so I didn't have much choice but to proceed.
It is now February, and I have not heard from the Auditor for the post inspection and am being told it might be another month before he comes. I have also now been told it will take anywhere from 6-8 months for my rebate.
I have called at least once a week since December, and keep getting told 'someone will call you back'.
All with Provincial Smart Home Services telling me it is not their fault, as they are reliant on the Government, and that there are not enough Auditors for all the work that needs to be assessed.