Service for New Heating Furnace Under Warranty
Purchased heating furnace October 8, 2021 from Constant Home Comfort. We are now
having problems with the furnace after less than 3 months, and after paying almost $3,000. The furnace is still under warranty. I placed several calls to Constant to request service. The service agent repeatedly stated that someone will get back to us, within four hrs, blah blah blah. I waited over 3 hours for a call back. I finally placed another call that night. Rec’d call back from someone who identified herself, as “Tina” who could barely speak English. She stated that she was a service dispatcher and that the installer would get back to me the following day before 12 noon. They ignore customers, and to this date, I am still waiting for a technician to get back to us. Don't expect Constant to honour the product warranty and repair your problem, or retur calls, in a timely way. Terrible service. I find it hard to believe some of these favorable reviews, based on our experience.
- Approximate cost of services:
- $3,000.00