Avoid this company. Their policy over the phone will be to quote you $80 to get a technician out to your address and tell you what's wrong with the appliance. They will offer to waive that fee if you go ahead with them for the repairs.
Reality: their technicians are all unlicensed. They will insist on charging you up front for the labour (usually hundreds of not thousands of $$) before they do any work at all.
Our technician could not give an estimate as to how long the repairs would take or what the total cost would be. If extra parts are needed, those would cost more. He could not even say what was wrong because he demanded $260 up front before starting with anything.
We argued with customer service over the phone but they iterated that this was company policy. I brought up the fact that I was quoted $80 over the phone and they said that the fee was "standard," i.e. no services entailed whatsoever.
- Approximate cost of services:
- $260.00