Appliance Repair Crew Inc.

Stay away from this company. On Nov 18, 2024 I had reached out to Appliance Repair Crew to deal with a 2-year-old Whirlpool washing machine shutting off in mid-cycle issue at a rental property. The lady I spoke to quoted me $79+HST for initial diagnostic visit. She said once the technician diagnosed the issue, he will recommend the repair solution after the diagnose.

Series of Events:
1. On Nov 19, 2024, the technician arrived at the rental property around 6:10pm. He checked out the breaker panel and was able to switch the tripped breaker---the machine was able to turn on. Then the technician pressed some buttons on the washing machine. Then he called me to tell me that he has identified the "control board" issue of the washing machine and asked for $300+HST ($339). Since I already paid $79+HST, he asked me to e-transfer the remaining balance of $249.73 BEFORE he would start any work. I thought $300 was a bit high so I asked him how long it would take him to complete the repair; he said it would take 3o min to an hour.

I specifically asked him whether it was issue of the control board or a faulty breaker. He said it was the control board. I wasn't going to pay him to repair the control board when it was a faulty breaker (he ain't electrician). He said he will need to repair the control board. So I was under the assumption that he would replace some parts, and therefore the quote of $300+HST would make some sense with labour+parts.

2. I made the e-transfer payment of$249.73, so he started to his "repair work". All he did was press buttons to try to reset the washing machine. After resetting it, he ran a short cycle for about 15-20 min. During the short period, the washing machine didn't trip the breaker. Because he only ran 15-min or so, the washer didn't trip the breaker switch. So he left.

Note: He DID NOT replace any parts (he didn't even take down the front cover to see what's wrong with the control panel).

3. Later, my tenant ran a full cycle around 7pm-ish and it tripped the breaker (again). He then ran several times and the breaker was tripped every single time in about 20-min of running.

So stay away from this company. I fell for their pressure tactic when they said I had to pay FIRST before they would do any work--not knowing if they would even replace any parts of the machine. If I had known that technician would just switch on the tripped breaker and reset the washer, I would NEVER pay $300+HST. It's simply a joke. This technician clearly didn't (or couldn't) identify the reason as to why machine would shut off mid-cycle. Since he never replaced or repaired the control board, he wouldn't have been able to rule out the possible issue with a faulty breaker.