SMC Masonry Perfect Chimney Repair/Rebuild
Thank you Julian for taking the time to post this review we appreciate it. It was a pleasure to work for you.
SMC Masonry
www.smc-masonry.com
905-621-2030
Hello Davep, despite our disagreements towards how the situation turned out with the job in question, I do sincerely hope you and your family members are keeping good health during these tough times.
Re: Concrete path and steps.
My company and each employee have a strict policy of : Best Foot Forward. Proper attire, behaviour, manner and disposition at all times.
Our client, Daveyp, from the start of excavation watched over every step performed. On completion of our extensive formwork, he brought over his neighbours, boasting on the quality of the form work. The next day requesting changes to width and also adding an additional 11 feet to the length. My man on site having cleared it through the office then informed the client "no charge" on the extra labour, only the material cost required. The client responded with " why would I need to pay anything more?" The First interaction that was not favourable from the Client's side.
Concrete arrived late afternoon due to COVID restrictions, finishing at dusk my men staying late into the evening under lights. That night it poured rain on the site (unforecasted). The next morning my employees arrived expecting a bad finish that would require remedial work. They were met by the client who had stepped on the pathway walking toward my guys who were told to clear off you are not working here any more. They explained they were there to do remedial work to correct the finish and were denied access. Company policy states no arguing with the client whatsoever.
Myself, I phoned the client in hope we could arrive at some agreement to make this right. My calls were unanswered. Again unanswered, while parked out front of his home the client informed me I was not wanted on his property. Apologizing and attempting to explain what could be done was repeatedly told no.
The client's deposit he attempted to claim back was denied as it was not enough to pay for the material cost. The client wrote the Better Business Bureau which we followed through with and they closed the case in our favour having been judged to have made every effort to satisfy the client. The client now apparently adopted a policy of social shaming on the internet that we will not participate in. We are willing to cooperate with our clients and follow through at all times however cooperation must be a two way effort.
SMC MASONRY is a family oriented company that has a wide range of experience and over 50 years experience working on high profile buildings in the G.T.A and Durham Region. New builds of custom homes and masonry structures including schools and elevator shafts. All work is supervised by a Gold Seal mason. In fact, our family run business has 2 of the last 20 remaining Gold Seal designated Stone Masons in Canada. Here to meet all your masonry needs. We cater to homeowners, business owners, and property managers no matter how large or small the project. Located in Pickering, and serving Durham Region and the G.T.A.
Whether your chimney is in distress or you are looking for a new door or window cut into your home, tuckpointing or new window sills we have the experience you need. Services include but are not limited to foundations, parging, tuckpointing, window sills, chimney repair and rebuilding, brick, block and stone work, window and door openings. We treat every project as if it were our own and are dedicated to getting a little better everyday.
Our Business Hours: 8:00 am to 5:00 pm
