FH-Oakville

After talking with the GNA service desk, a technican (Shaked) came to my house a couple days later to diagnose the issue. He did it quickly and wrote a quote. I decided to proceed, and after calling them back, it took ~5 business days to order/receive the replacement heating element and do the repair. Shaked called in advance to confirm the appointment time, and systematically dissassembled the range to replace the non-working element. He showed me during this process how and where it had failed and allowed me to take photos. I felt like he was efficient and well prepared in his repair. After he was finished, approx 2.5 hours, he showed me the fixed burner and also confirmed all other heating elements were also in good order. Overall, I thought he did a great job. He arrived on time, came prepared, fixed the stove in one visit and educated me on it while he did it. I would highly recommend using him and he will be my first call for any repair work like this in the future.