Polaron

Hi! Thank you for sharing your feedback. We're sorry to hear about your experience. We would like to clarify where the initial permit fee you provided is going. Although we understand you're not continuing with your project, Your permit fee is covering the cancellation fees for the work we already conducted on your project. Besides that amount, we did not request any more money for the process. The amount covers the cost of services that include your site visit and assessment report, which we completed. This amount and stage is outlined on the purchase agreement that was signed, which our specialists highlighted as well before we started working on your project. We always want our customers to be aware of any potential fees, as we understand this is a large project.

We'd also like to mention that the fee you paid for the energy assessment was not to Polaron. An initial energy audit is required to be conducted if you plan to apply for the federal loan. This needs to be done with an auditing company, which isn't a service we provide. The money for this goes directly to the auditing company. The site assessment that we conduct is a different visit for our technicians to survey your property and ensure it's ready for solar. If you have any further questions, please feel free to reach out to us. Thank you

Hi! We're sorry to hear this and definitely understand the importance of quick responses, especially regarding questions about new systems. We want to hopefully clarify these production numbers to provide some peace of mind regarding your system.

The 10.1kW size shown in your proposal is referring to DC size. On the other hand, the production numbers you're seeing on your monitoring app and inverters are in AC size. It is very standard to have a bigger DC/AC ratio (around 1.25) in order to fully optimize your inverters for a longer period of time throughout the day. Your panels only work at maximum peak capacity for a short amount of time during the day. If panels and inverters were sized the same, your inverters would be under-utilized the rest of the day, which would mean less power. Having that bigger ratio allows your inverters to be working at capacity for a longer period of time and producing more energy during the mornings and evenings. Therefore, you are producing more power during the other times of day when the sun isn't at its peak.

Please rest assured this means the predicted kwh hours we provided on your initial proposal is still accurate. From our records it looks like the estimated yearly production amount is 11,295 kwh. Since your system was turned on in December, you've produced 7,192.32 kWh in less than 8 months. You are on track to meet these annual production projections by the one year mark of your system.

We hope that helps! Of course if you have anymore questions, please feel free to let us know

Hi Clement, thanks for taking the time to leave us a review! We understand solar is a big investment, which is why we always want to provide a detailed proposal for our customers to make the best decision for you and your home.

Hi! Thanks so much for your kind review. We're so thrilled to hear our team exceeded expectations with your project and installation. It's always a great feeling to start receiving lower powers after the solar panels are installed. We appreciate you trusting us with your installation and for doing your part in making the world a greener place

Hi Samuel, thanks so much for your nice recommendation! We pride ourselves on our thorough but seamless process to ensure you can get panels installed without any hassle. So happy you had such a great experience with our team and we hope you enjoy your new solar savings!

Hi Ryan, thanks so much for the nice review! We love making the process as simple as possible and that includes making sure we provide an easy to understand but detailed proposal so you have all the information upfront to make the best informed decision for your home.

Hi Djgibson, thanks so much for your recommendation and support! It's an honour to know that we've earned your trust enough for you to refer your friend to us. If you haven't already, please contact us about your referral so we can ensure you receive the referral bonus for your support!

Hey Baker, we truly appreciate your kind words! Although weather is something we need to take into consideration to ensure a safe installation, our team is always hard at work to get systems installed as soon as possible. We can't wait for your system to come online so you can enjoy all those wonderful solar savings!