Kept and didn't return initial fee
I'm so glad I didn't go with Polaron!! They have a perfect payment collection system! I started the project with Polaron and paid $642 for government approvals and the initial assessment. Due to personal reasons, I had to cancel the project, and they simply pocketed my money. The reason is that the "cooling" period passed, and there is neither a valid reason, such as the CGHG green grant funds being rejected... I wonder, what would they do with my free money? For sure, they would not get richer, but they definitely affect a family in distress, especially in these harsh economic times. UPDATED: Their response in google only reaffirms their attitude towards doing business. It certainly removes the human aspect and, again, they didn't apply for my permits but still kept the money! I wasn't requesting any money spent on the property assessment, only what wasn't spent on the permitting. Do your own search, and you'll find many complaints about service not being attended to after installation.
- Approximate cost of services:
- $642.00
- Company Response
Hi! Thank you for sharing your feedback. We're sorry to hear about your experience. We would like to clarify where the initial permit fee you provided is going. Although we understand you're not continuing with your project, Your permit fee is covering the cancellation fees for the work we already conducted on your project. Besides that amount, we did not request any more money for the process. The amount covers the cost of services that include your site visit and assessment report, which we completed. This amount and stage is outlined on the purchase agreement that was signed, which our specialists highlighted as well before we started working on your project. We always want our customers to be aware of any potential fees, as we understand this is a large project.
We'd also like to mention that the fee you paid for the energy assessment was not to Polaron. An initial energy audit is required to be conducted if you plan to apply for the federal loan. This needs to be done with an auditing company, which isn't a service we provide. The money for this goes directly to the auditing company. The site assessment that we conduct is a different visit for our technicians to survey your property and ensure it's ready for solar. If you have any further questions, please feel free to reach out to us. Thank you