Polaron

Renewable Energy
BC T6B 0N9
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Polaron

Average customer rating:
9.4 10 (210 reviews)

Sort by

Private User
Private User
Private User reviews West End, NS
1/10

Good product, Horrible Service

The concept of 0% interest sounds great.
The sales team makes you feel all warm and fuzzy AND then drops you like a hot potato. Asking follow up questions were not answered, tracking down the sales guy was impossible, being mislead to and more, made the 0% not worth it.

Approximate cost of services:
$20,000.00
Was this review helpful?
Veronica
Veronica
2 reviews Eastern Passage, NS
10/10

Solar installation

Polaron did an exceptional job on my installation. From the engineering inspection in 2020 through to the final installation they were effective and helpful throughout and the ability to track the project's progress through their on-line customer portal made it easy to see the progress. The local installers and the engineer assigned to my project kept me up to date from start to finish. Polaron's customer portal continues to provide daily updates on production. Polaron continues with excellent customer service, responding to my queries within a reasonable time. I am now waiting for them to introduce their battery back up system.

Approximate cost of services:
$21,000.00
Was this review helpful?
Frank
Frank
1 review Calgary, AB
10/10

Very good product and service

Am very pleased with Polaron installation and service to date Had panels mounted on our roof today just waiting for tie-in to start saving on electric bill

Approximate cost of services:
$1,500,000.00
Was this review helpful?
hmcy2
hmcy2
1 review Ogden, AB
0/10

Kept and didn't return initial fee

I'm so glad I didn't go with Polaron!! They have a perfect payment collection system! I started the project with Polaron and paid $642 for government approvals and the initial assessment. Due to personal reasons, I had to cancel the project, and they simply pocketed my money. The reason is that the "cooling" period passed, and there is neither a valid reason, such as the CGHG green grant funds being rejected... I wonder, what would they do with my free money? For sure, they would not get richer, but they definitely affect a family in distress, especially in these harsh economic times.

UPDATED: Their response in google only reaffirms their attitude towards doing business. It certainly removes the human aspect and, again, they didn't apply for my permits but still kept the money! I wasn't requesting any money spent on the property assessment, only what wasn't spent on the permitting. Do your own search, and you'll find many complaints about service not being attended to after installation.

Approximate cost of services:
$642.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi! Thank you for sharing your feedback. We're sorry to hear about your experience. We would like to clarify where the initial permit fee you provided is going. Although we understand you're not continuing with your project, Your permit fee is covering the cancellation fees for the work we already conducted on your project. Besides that amount, we did not request any more money for the process. The amount covers the cost of services that include your site visit and assessment report, which we completed. This amount and stage is outlined on the purchase agreement that was signed, which our specialists highlighted as well before we started working on your project. We always want our customers to be aware of any potential fees, as we understand this is a large project.

We'd also like to mention that the fee you paid for the energy assessment was not to Polaron. An initial energy audit is required to be conducted if you plan to apply for the federal loan. This needs to be done with an auditing company, which isn't a service we provide. The money for this goes directly to the auditing company. The site assessment that we conduct is a different visit for our technicians to survey your property and ensure it's ready for solar. If you have any further questions, please feel free to reach out to us. Thank you

Terry in Toronto
Terry in Toronto
1 review Edmonton, AB
2/10

Good start, terrible follow through

Everything was great to start but now that my system is in and working. I have been trying to contact them for over a month now with nothing but an automated response. The system they installed isn't preforming as to the specs they said. I am suppose to have a 10.1KWh (25 panels, 405w each) system and on the sunniest days every panels never show over 350w (making it a 8.75KWh system)

Approximate cost of services:
$25,000.00
Was this review helpful?
Company Response

Hi! We're sorry to hear this and definitely understand the importance of quick responses, especially regarding questions about new systems. We want to hopefully clarify these production numbers to provide some peace of mind regarding your system.

The 10.1kW size shown in your proposal is referring to DC size. On the other hand, the production numbers you're seeing on your monitoring app and inverters are in AC size. It is very standard to have a bigger DC/AC ratio (around 1.25) in order to fully optimize your inverters for a longer period of time throughout the day. Your panels only work at maximum peak capacity for a short amount of time during the day. If panels and inverters were sized the same, your inverters would be under-utilized the rest of the day, which would mean less power. Having that bigger ratio allows your inverters to be working at capacity for a longer period of time and producing more energy during the mornings and evenings. Therefore, you are producing more power during the other times of day when the sun isn't at its peak.

Please rest assured this means the predicted kwh hours we provided on your initial proposal is still accurate. From our records it looks like the estimated yearly production amount is 11,295 kwh. Since your system was turned on in December, you've produced 7,192.32 kWh in less than 8 months. You are on track to meet these annual production projections by the one year mark of your system.

We hope that helps! Of course if you have anymore questions, please feel free to let us know

Clement
Clement
1 review Mill Woods, AB
9/10

Great installation and pre-installation service for solar panels

Polaron made the decision to get solar very simple with great pre-installation service who forecasted savings and also highlighted financing options

Approximate cost of services:
$18,000.00
Was this review helpful?
Company Response

Hi Clement, thanks for taking the time to leave us a review! We understand solar is a big investment, which is why we always want to provide a detailed proposal for our customers to make the best decision for you and your home.

HiGardens2028!
HiGardens2028!
1 review Smiths Cove, NS
10/10

Excellent Service - Solar Panels - Polaron Solar

I wholeheartedly recommend Polaron Solar to anyone looking to embrace solar energy. Their commitment to customer satisfaction, combined with their technical prowess makes them a standout provider in the solar industry. Since installing my solar panels, I've observed a significant decrease in energy bills and take pride in contributing to environmental sustainability. Polaron Solar has not only met but exceeded my expectations, making the transition to solar energy seamless and rewarding.

Approximate cost of services:
$16,000.00
Was this review helpful?
Company Response

Hi! Thanks so much for your kind review. We're so thrilled to hear our team exceeded expectations with your project and installation. It's always a great feeling to start receiving lower powers after the solar panels are installed. We appreciate you trusting us with your installation and for doing your part in making the world a greener place

Samuel
Samuel
1 review Edmonton, AB
10/10

We love our new system and the savings

Polaron walked us through each step from considering adding solar, to quoting various configurations, and installation very professionally with no issues. When we had questions, they were quick to respond. They made the whole process very easy and we're quite happy with our new system.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Hi Samuel, thanks so much for your nice recommendation! We pride ourselves on our thorough but seamless process to ensure you can get panels installed without any hassle. So happy you had such a great experience with our team and we hope you enjoy your new solar savings!

Ryan S
Ryan S
1 review Hammonds Plains, NS
10/10

New solar system

Very professional, easy to deal with.
The presentation of the services and how it would work, step-by-step, was easy to follow.

Approximate cost of services:
$25,000.00
Was this review helpful?
Company Response

Hi Ryan, thanks so much for the nice review! We love making the process as simple as possible and that includes making sure we provide an easy to understand but detailed proposal so you have all the information upfront to make the best informed decision for your home.

Djgibson
Djgibson
1 review Mount Stewart, PE
10/10

Solar panel installation

We had a very pleasant experience working with Polaron for our solar installation. I was recommended Polaron from another customer of theirs and have since recommended them to a friend that is currently in the process of getting a system installed. Great experience start to finish!

Approximate cost of services:
$30,000.00
Was this review helpful?
Company Response

Hi Djgibson, thanks so much for your recommendation and support! It's an honour to know that we've earned your trust enough for you to refer your friend to us. If you haven't already, please contact us about your referral so we can ensure you receive the referral bonus for your support!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Polaron

Having launched in 2013, and since weathered numerous provincial policy and regulatory changes that have threatened the industry, Polaron has endured as the largest residential solar company in Canada—with over 6,000installs across the nation.

Operating locally in British Columbia, Alberta, Ontario, Nova Scotia, and PEI, we offer all-inclusive packages that include design, financial planning, installation, and professional maintenance.

Our dedicated team works tirelessly to ensure that each step of the process gets completed with care and precision. You get the best quality solar panel system as well as maximum savings, thanks to our innovative program that makes solar more affordable than ever.

CATEGORIES
Renewable Energy and Solar Panels
PRODUCTS
Solar Power Systems
SERVICES
Renewable Energy Solar Energy
SPECIALITIES
Unique Affordable Solar
WEBSITE
https://polaronsolar.com/
YEAR ESTABLISHED
2013
PAYMENT METHOD
Cash, Cheque and e-transfer. Financing Available.
LICENSES
CANREA, Efficiency Network, Solar Installers Canada, AP Systems Installer Canada
MEMBERSHIPS
Solar Homes Approved Installer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. 2 Years on Labour. 25 years Performance on Solar Panels. 20 Years on Micro-Inverter.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.