Stove was defective from date of purchase and was informed that the stove will make some noise on start up. After some time I placed a service call and was sent a Service Tech from iCare. Service Tech instantly stated that the fan shouldn't be making that much noise on start up and proceeded to carry out repairs to the fan unit. After repair and before leaving he informed me that the fan may still make some noise when it cools down and to just call the office if the noise returns and they will order the parts required. Unfortunately the noise did return and I called the office, desk staff were very responsive and within a few days they scheduled a return visit and the repair was carried out completely. A few days later I received a follow up call to ensure all was good. Great customer service and overall service experience.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for such kind words . It was a pleasure to assist you and we are grateful to have you as our customer.