Amazing job! Highly recommend
- Company Response
Thank you! I am pleased that you like the end result! Please reach out for anything at all.
Best,
Mike
Thank you! I am pleased that you like the end result! Please reach out for anything at all.
Best,
Mike
Hello Holly,
Thank you for taking the time to write a review.
I am truly sorry that you had these issues during the construction process, I know this must be difficult for you at this time. I reviewed everything with my team, and the reason the grout is having issues is because the floor has not had an adequate amount of time to fully cure. As discussed before tile installation, the tile should, ideally, have 72 hours to fully allow the bond to solidify, in some cases, 48 hours would suffice. Because their was movement on the floor the same day, and much after, the bond below shifted, which caused cracks/crumbles in the grout. We mentioned this would happen, if walked on immediately after install, and I scheduled my team for touch ups immediately after. It is difficult to ask any homeowner to vacate their home during a remodel, and given these times, it is even more challenging, so I understand your frustration. As per our previous discussion, I would be glad to help you resolve the grout issue, however, if you decide to go in another direction, please follow the companies recommended guidelines to prevent any future damage.
Kind Regards,
Mike
Thank you Carrie! We are so glad that you like the turn out! Yes, you can call us anytime for your future projects.
Kind regards,
Mike
Ken,
your words are too kind!
We are so thrilled that you are happy with the end result, I hope we didn’t cause you and your family any inconvenience. Thank you again for choosing us for your Remodel, and you can call us anytime for any of your future projects. Enjoy your new space!
Mike
It was an absolute pleasure working with you guys, we are thrilled that you like the end result. Thank you guys for choosing us to complete your Master Bathroom Remodel, and please keep us in mind with any future new design ideas.
Enjoy your new Oasis!
Mike
Homes By Dones
It was absolutely our pleasure! We are glad that you like it, enjoy, and please keep in touch when you are ready to start designing your addition.
All the best,
Mike
Thanks Justin! It was a pleasure working with you and Lindsay. Please keep us in mind for any future upcoming projects.
All the best,
Mike
At Homes By Dones, our mission is to design, build, and renovate quality residential and commercial spaces that exceed our clients expectations,from concept to completion. Creating a stress-free, enjoyable, and memorable experience for our clients is of utmost importance to us. Let's build your dream space together.