Wow, what a pleasant surprise to deal with a company that have such friendly, pleasant and knowledgeable staff. Right from the start when I booked my appointment, Daria was empathetic to my situation of being without hot water for 3 days, and assured me that they could have someone out the same day I contacted them to have a look at my tankless water heater.
Even when I called (I cant recall the womans name who answered since Daria had already left for the day) to get a status on when the technician would be out. She called the technician and responded back to me in couple of minutes. She apologized that he was behind and provided a new time for his arrival.
The technician, Robert, was pleasant and very knowledgeable. He contacted Navien support and within a short period of time determined what the issue was and fixed it. He took the time to clearly explain what caused the issue, what other things I could do going forward and we discussed other options for the future.
I would definitely call them again and would highly recommend them to others.
- Approximate cost of services:
- $140.00
- Company Response
Thank you for your kind words Richard! We are thrilled to hear that you had such a positive experience with our company. We understand how frustrating it can be to be without hot water, and we always strive to provide prompt and efficient service to our customers. We are glad that Daria was able to assist you in scheduling a same-day appointment and that our technician, Robert, was able to quickly diagnose and fix the issue with your tankless water heater. We pride ourselves on having knowledgeable and friendly staff who are dedicated to providing excellent customer service. Thank you for recommending us, and please don't hesitate to reach out if you need any further assistance in the future.