Snow removal issues-Hero Service, Calgary
Something has happened in terms of management within this company.
My first year was exemplary. New to the city, I contracted Hero Service for snow removal from December 2021 through March 2022. I was so pleased that I hired them for summer service too. I was going to hire for landscaping but one of their owners was not truthful regarding what he said during a site visit to determine work.
Put that aside and hired them for snow removal from November 2022 - April 2023. They tout themselves as being highly communicative , e.g. sending mass emails advising when crews would be out. However, numerous issues this past season. Removing snow from wrong property, not showing up when promised or once here, not doing the work they were paid for. The latter also applied to the summer service. Other issues relate to phone calls always go to voicemail and they dont respond to emails. If they do, its days to weeks later. The rate referred to in approximate cost was the monthly fee)
Always full of apologies, but that only goes so far.
My last email inquiry related to asking if they would consider only 3 months of snow removal for the 2023-2024 season. So far, and not surprising, no response
- Approximate cost of services:
- $180.00