1 2 3 Roofing

Roofing
Toronto ON M3H5T5
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HomeStars
Roofing
1 2 3 Roofing
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79%

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Reviews by rating (past 12 months)

Reviews for 1 2 3 Roofing

Average customer rating:
9.1 10 (35 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

AMAZING JOB AND INCREDIBLE SERVICE

We needed our roof done. I live in a semi, so we needed to get together with our neighbour to make it happen. We decided on 123 Roofing as we were happy with how they took the time to explain everything to us so that our decision was based on being truly informed. It was discovered that we needed some new plywood during the job and they were seamless with reporting and acting on that. Was a top notch experience. HIGHLY Recommended. 

Approximate cost of services:
$4,000.00
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Company Response

Hi There... HIGHLY appreciated!!! Very kind words, thank you. Being prepared for the eventuality of unforeseen discoveries during a project can make or break the experience. Preparing our clientele for such an instance is just as important. If everyone is prepared, things go smoothy. If a company or the client is unprepared, things can be a disaster. Glad we could provide such an experience for you. Take care!

Private User
Private User
Private User reviews Toronto, ON
1/10

Reroof roof flat and shingle insulation

Work was subcontracted out to a third party that had no idea what they were doing. Not mindful of protecting the property trees shrubs. Damaged other parts of the home.
I would not recommend this company.

Approximate cost of services:
$12,000.00
2 of 2 people found this review helpful.
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Company Response

Hi There... After a thorough review, our records do not reflect the commentary you've provided here. Thus, we are unable to address your concerns. We are happy to discuss any issue you might have had with our work or overall attendance at your property. We encourage you to reach out to discuss this. 905-639-7733 (Press 2 for Client Care). Thanks!

Private User
Private User
1 review Mississauga, ON
10/10

Residential roof replacement

Work started and completed on time and a thorough cleanup of yard and driveway. Workers were courteous and respectful of the property. Joe their scheduler was very accommodating and a pleasure to work with.

Approximate cost of services:
$7,890.00
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Company Response

Hey There... We like that Joe guy too ;) Glad we could provide a professional service for you and appreciate the kind words. Cheers!

Dan in Toronto
Dan in Toronto
0 reviews East York, ON
0/10

Poor workmanship and terrible customer service.

I'm updating my review 3 years after our roof was replaced by 123 Roofing. They At first, we were happy with the work (they pulled up the old roof, used 2x4s and plywood to create a sloped substrate, covered it in roofing materials, then added new gutters and downspouts.) They seemed friendly and competent. But a year after the installation, we experienced a leak in our kitchen. They sent someone out who said everything looked good and that we probably just had leaves plugging the downspout. I took their word for it and made an effort to keep the gutters clear. A year later, the same leak happened (once again damaging the ceiling and drywall in the kitchen.) Again, I reached out to them. Joe was friendly but continued to say that it's my responsibility to keep the downspout clear. In the 10 years prior to their work, we never had a leak, no matter how many leaves were in the gutters. And suddenly I'm supposed to believe that the leak is my fault for not keeping a few leaves out of the gutters? I don't think so.
Eventually I hired another company to inspect the system and they found a number of problems - only one downspout for the entire roof, improperly hung gutters, lack of proper fascia behind the gutters, too thin plywood, improperly adhered roofing, etc.
I keep contacting 123 and they keep telling me that they want to help, but they don't actually DO anything to make it right.
Eventually, I decided to cut my losses and hired another company to fix all the problems. I've had no leaks since. It cost us an extra few thousand dollars to fix the problems with the gutters and roof, and to repair the damage in our kitchen walls and ceiling.

Approximate cost of services:
$6,500.00
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Company Response

Hey Dan... Thanks so much for this. This is very thoughtful and we appreciate it. Our processes require diligence to be able to live up to our application prowess. Spending a little extra time on the details allows for the proper scope of work to be recommended and for the project to go smoothly. Happy to work with you anytime. Take care!

Private User
Private User
1 review Burlington, ON
10/10

New roof

123 Roofing from start to finish did a remarkable job at our home. Joe not only sold us on the idea of using top rate materials, he also educated us on the science behind roofing. Daniel and his crew were fast, efficient and professional the entire time, taking time out during the job to ensure the work site was free of nails and debris. Overall an A++ company and would recommend to anyone.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

Hey Rich... Thanks so much for the business and the kind words. It was a pleasure to work with you and your family. Glad we were able to live up to your expectations. Cheers!

Private User
Private User
Private User reviews Toronto, ON
10/10

Roof Repair and Replacement

123 Roofing was hired to remove and reshingle the entire roof and replace all flashing and vents.

They completed this project on time, on budget and in a highly professional manner on all levels.

We are very happy with the outcome of the project and would highly recommend 123 Roofing.

Approximate cost of services:
$11,000.00
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Company Response

Hey Brent... Thanks very much for this. Glad we could live up to what you expected. Let us know if we can be of service moving forward. Cheers!

Private User
Private User
Private User reviews Brampton, ON
9/10

Rental Property

I was tasked with hiring someone to replace the roof and to repair some metal flashing on a small rental property that my parents and I own. We hired 123 and haven’t regretted it. There was one hiccup where the wrong coloured metal was used, but without any hassle, they replaced it a couple of days later. I’ve already used them on my own house for some attic work with the same results and I’d use them again.

Approximate cost of services:
$18,500.00
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Company Response

Hey There... We appreciate all of the business. Thank you! Happy to work with you and your family anytime. Great experience for us too. Take care!

Private User
Private User
Private User reviews Toronto, ON
10/10

Unplanned Roof Replacement

My wife and I are first time home buyers, so we had all sorts of planned renovations before we moved in. However, we were hit with a few not so planned ones also, of which the roof was one. As it turns out, the new roof and insulation was the most painless of them all. Compared to the rest of the contractors we worked with, 1 2 3 Roofing was on a different level as far as being organized, communicating with us and living up to what they had promised. Great experience.

Approximate cost of services:
$13,000.00
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Company Response

Hey There... Thanks for the kinds words! One of the biggest failings of the roofing industry at large is unorganized and uncommunicative roofing contractors. Those traits cause chaos for consumers. Glad we could be what you had hoped. Cheers!

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Roof, Insulation and Metal replacement

Our home is just a little over 30 years old. This is the second time we’ve replaced the roof, but this time we decided to upgrade our insulation in the attic and also redo all of the eavestroughs, soffit and fascia metal as well. Working with 123 was among the best contractor experiences we’ve had. They made everything seem easy and the end result is stunning. The house shines again! We couldn’t be happier with the result. Thank you 123!

Approximate cost of services:
$26,500.00
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Company Response

Hey There... In reading your review, we were reminded that our focus and generally what we talk to clients about are our processes and implementation from a functional point of view and how great of an experience they will have working with us. Sometimes we forget that our technical prowess includes a great aesthetic end result. Thanks for reminding us of that. Take care!

Private User
Private User
Private User reviews Burlington, ON
10/10

Shingles and Flat Roof

Our house was being renovated, including changing elevations, which changed the roof lines. There are both flat and sloped parts of our roof, so we needed someone who could do all types of roofing and do them well. My husband was acting as the GC, so finding a roofing company that could handle all of this was difficult. Not by luck, because my husband did his research, we found 1 2 3 Roofing. Cameron was our consultant and Brad was our crew leader. They were both communicative and well versed in their jobs. They made us feel comfortable and well informed at all times. We could not have asked for a better experience working with these guys. We’d both like to say thanks again. Highly recommended!

Approximate cost of services:
$13,500.00
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Company Response

Hey There... Because of all of the tie-ins between the shingled portions and flat portions, your decision to have a roofing company that could implement both, was the right one. And by the way, we like Cam and Brad too ;) Thanks for this and for your business. Cheers!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about 1 2 3 Roofing

1 2 3 Roofing is a leader in roofing systems application and client care. Our aim is to provide the highest levels of workmanship in our project implementation, but also to provide the best possible client experience in the industry. Balancing those two aspects of our work, while maintaining value ...
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