1 2 3 Roofing

I'm updating my review 3 years after our roof was replaced by 123 Roofing. They At first, we were happy with the work (they pulled up the old roof, used 2x4s and plywood to create a sloped substrate, covered it in roofing materials, then added new gutters and downspouts.) They seemed friendly and competent. But a year after the installation, we experienced a leak in our kitchen. They sent someone out who said everything looked good and that we probably just had leaves plugging the downspout. I took their word for it and made an effort to keep the gutters clear. A year later, the same leak happened (once again damaging the ceiling and drywall in the kitchen.) Again, I reached out to them. Joe was friendly but continued to say that it's my responsibility to keep the downspout clear. In the 10 years prior to their work, we never had a leak, no matter how many leaves were in the gutters. And suddenly I'm supposed to believe that the leak is my fault for not keeping a few leaves out of the gutters? I don't think so.
Eventually I hired another company to inspect the system and they found a number of problems - only one downspout for the entire roof, improperly hung gutters, lack of proper fascia behind the gutters, too thin plywood, improperly adhered roofing, etc.
I keep contacting 123 and they keep telling me that they want to help, but they don't actually DO anything to make it right.
Eventually, I decided to cut my losses and hired another company to fix all the problems. I've had no leaks since. It cost us an extra few thousand dollars to fix the problems with the gutters and roof, and to repair the damage in our kitchen walls and ceiling.