High Level - Movers Ottawa

I have no idea where to begin. This was the most horrifying experience I've ever had and I have gone through Office moves. I even moved to a different province with less stress.

Young inexperienced movers. They were very nice and polite but had no idea how to move furniture, we had to help with several items. No moving equipment like moving belts. They did have a dolly which wasn't much help getting things up and down the stairs.

They spent more time looking things over and scratching their heads wondering how to move items then they did actually moving them. That probably explains the extra 2 hours it took to move just beds, dressers and living room furniture. Thankfully, we had already moved all the boxes and smaller items ourselves. I can't even imagine how long it would have taken them if we had not done that.

I had to remind them several times to wrap furniture with blankets and NOT put packing tape on wood.

They broke a piece of glass on a cabinet. I sent them an email with pictures as instructed, they said I would hear back in two weeks....It's been 3 months with no response. I have followed up with several emails that have gone unanswered. I called and the person that answers the phone is only able to book moves, she can't provide any information to reach anyone else within the company.

Sounds pretty shady to me. Wish I had known that before booking.