High Level - Movers Ottawa

Moving & Storage
Ottawa ON K1X 1H1
Write a Review
Write a Review

HomeStars
Moving & Storage
High Level - Movers Ottawa
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

67%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2021 winnerBest of 2021winner

Reviews for High Level - Movers Ottawa

Average customer rating:
8 10 (20 reviews)

Sort by

Anthony
Anthony
0 reviews Ottawa, ON
2/10

Moving

The movers were kind but VERY slow. It seemed like they didn't have much experience in moving things. Only one of the two movers did all the disassembly and reassembly (of a bed and treadmill) and it took a lot longer than expected. I started helping moving things into the home because they were so slow. We only had two bedrooms worth of things to move plus a treadmill and it took them the full 7 hours to complete the move. I've had a whole home worth of things moved before in less than 5 hours. It was very disappointing.

Approximate cost of services:
$1,000.00
Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
10/10

Piano moving

Just received my Piano and wanted to say how impressed I was with the care and attention to detail in the packing and shipping. Not only did the piano arrive safe and sound, but it seems to still be in tune! Thanks again. Hope you have continued success.

Approximate cost of services:
$380.00
Was this review helpful?
Private User
Private User
0 reviews Ottawa, ON
8/10

Removal

The movers were very patient and understanding and took the time to make sure our furniture was handled properly. They even took apart the sofa and put it back together after moving to the new place. Kudos to Raleigh and Ahmed for a job well done.

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

Thank you so much for your feedback! We really appreciate it. Hopefully we will have one more chance to work with you.

Private User
Private User
Private User reviews Ottawa, ON
10/10

High Level Movers Ottawa

Excellent service! I am hesitant at first to have this service as to think that they might scratch my furniture. Good thing that I made my decision and i did hire them. They exceeded my expectations. They were very careful to all my furniture and the staff were all polite. Kudos to all of them specially to Sam and Alex who managed my move very smoothly for a reasonable price. Highly recommended!

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you

613 in Guelph
613 in Guelph
0 reviews Ottawa, ON
0/10

Horrible Customer Service

AVOID THIS COMPANY! This company is dishonest and has no integrity or customer service. Hired Alex out of the Ottawa office to move and store furniture. The move out was fine, moving back in was not... There was damage to a dresser and a foot from a desk missing. While trying to hide the issue, Alex and his partner put a screw in the missing foot which caused the desk to be out of level. With the dresser, Alex advised that he would find the part to complete the repair and that there was no need to report it to their office as he would take care of it, this was witnessed by at least three people. Alex claimed to be the Ottawa branch manager with authority on these items. A week later and the company refuses to accept the claim, Alex is no longer answering calls and refuses to make the situation right. The replacement cost is $170, they have offered $50. Shameful!

Update to review: Please see the company's response contradicting their note that they were not advised of the damages. Alex reported the damages the day of the work, they have acknowledged this. Now they are hiding from the obligations. DO NOT WORK WITH THIS DISHONEST GROUP!!!!

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

First of all, before providing you with a moving service, we gave you time to read and sign a contract. That is a legally binding agreement, and it is up to the client to understand the terms of the contract. Our insurance policy only accepts a claim within 48 hours of the move. It states this in the contract that is signed by you.
We got no emails or calls from you within the timeframe of 48 hours.

Secondly, our manager Alex is responsible for the moving process, but not for damages and claims. He submitted information to the head office for you, with photos as you asked a few days after the move.

Third, we chose to solve the issue, not to run and hide to clarify the situation by making a fair decision. 

What we could see in the photos, provided by Alex, is that the dresser is still in use, the drawers were not damaged, and only the rear part is not in a good condition, as a small wooden piece was torn up, but it can be repaired or touched up. There is no reason to compensate the full dresser cost or provide a new one.

We checked the IKEA website, and this dresser costs $159, minus depreciation, as it was not taken from the store. Other parts of the dresser are in great condition. And unfortunately, IKEA does not sell parts of furniture only. 

After offering you compensation of $50 for the damaged wooden part and the small bolt from the table as well, you demanded a tip back, which you gave to our movers for a job well done. 

We tried to resolve the situation fairly for both parties, but you wanted to be reimbursed even for what was not damaged.

We have zero-tolerance to threats and impudence and were forced to refuse your requirements. 

Private User
Private User
Private User reviews Montreal,
10/10

Alex and his team are the best

I called High level movers on a very short notice and they were able to accommodate me.
The team they sent me is great.
Alex and his team were amazing and professional. Simply, the best!

Approximate cost of services:
$1,220.00
Was this review helpful?
Company Response

Thank you

Wanda in Toronto
Wanda in Toronto
1 review Toronto, ON
0/10

High Level Movers Ottawa

Do NOT use this company. Careless movers who don’t wrap up furniture or strap it up and basically stuff everything in the truck putting expensive upholstered on dirty truck floor. I had 7 pieces of furniture with grease marks, scratched, gouged and broken. If you value your furniture DON’T use this company. And when you complain, the moving boys didn’t tell the truth and said they had covered and strapped everything. So how did a huge patch of grease get on the underside of my $9000 vintage chair? Or grease on other pieces. They are careless and now the company is making it difficult for me to get compensation. They are careless and took no responsibility and are giving me the run around.

Approximate cost of services:
$2,795.00
Was this review helpful?
Company Response

Hello Wanda,

First of all, we would like to apologize for not exceeding your expectations during the move. We take every complaint seriously and conduct an investigation. We are committed to customer satisfaction and are prepared to take full responsibility for any damages or fault of our company. 

Our repair guy has come many times to work on fixing damages inside and outside your house. Moreover, we provided you compensation for the damaged door that was much more than the value of the item costs and suggested you change all doors at our expense. 

Besides, we have always kept in touch with you to keep you informed about the process of repairing and compensating for damaged things. 

In the course of our last conversation, we agreed that you will find out how much it will cost to dry-clean your expensive chair and fix it because you did not trust us to do it ourselves. We waited for you to announce the amount to cover all costs, but instead, you decided that it was more important to write your review here.

We really tried to solve all the inconveniences caused to you by us during the move, but unfortunately, you did not give us such a chance, which we are very sorry for.

Kerim in North York
Kerim in North York
1 review Toronto, ON
10/10

High Level Movers

Thanks to this company for a good and quality move. I had not moved for a long time and the move was very difficult. 3bd house took 10 hours for two guys. my wife and I were afraid and worried, but the guys calmed us down and took good care of our things. Philip and Eduardo. I advise all these guys. especially for those with a piano or heavy staff. thanks to high level movers for the quality work. now I will use only this company !!!

Approximate cost of services:
$1,244.00
Was this review helpful?
Company Response

Thank you

Manal in Toronto
Manal in Toronto
1 review Ottawa, ON
10/10

Very happy with the service from Eric and Eduardo

Eric and Eduardo were excellent movers! Really polite and very efficient. They made our move much less stressful. We really appreciated their help and will be recommending them to family and friends.

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Thank you very much for your feedback

Private User
Private User
Private User reviews Ottawa, ON
0/10

Horrible Company - Do not use these guys

I have no idea where to begin. This was the most horrifying experience I've ever had and I have gone through Office moves. I even moved to a different province with less stress.

Young inexperienced movers. They were very nice and polite but had no idea how to move furniture, we had to help with several items. No moving equipment like moving belts. They did have a dolly which wasn't much help getting things up and down the stairs.

They spent more time looking things over and scratching their heads wondering how to move items then they did actually moving them. That probably explains the extra 2 hours it took to move just beds, dressers and living room furniture. Thankfully, we had already moved all the boxes and smaller items ourselves. I can't even imagine how long it would have taken them if we had not done that.

I had to remind them several times to wrap furniture with blankets and NOT put packing tape on wood.

They broke a piece of glass on a cabinet. I sent them an email with pictures as instructed, they said I would hear back in two weeks....It's been 3 months with no response. I have followed up with several emails that have gone unanswered. I called and the person that answers the phone is only able to book moves, she can't provide any information to reach anyone else within the company.

Sounds pretty shady to me. Wish I had known that before booking.

Approximate cost of services:
$700.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about High Level - Movers Ottawa

Whether your move is big or small, near or far, just make the call and we'll move it all!!!
High Level Movers is Canada's trusted moving company. We are now servicing the city of Ottawa! If you are in need of a residential moving company or commercial moving services, we are the affordable movers you can rely on. We move it all, including houses, businesses, heavy items and piano's. Our trained team of professional movers are ready to assist you 365 days a year, at any time and any location. Our goal is to take the stress out of your move, and to take care of your move every step of the way. Our customers receive high-level and high-quality moving services that are affordable, fast and complete. Call us today for the best movers in Ottawa!

CATEGORIES
Moving & Storage
SERVICES
movers, loading and unloading, moving and packing
WEBSITE
https://highlevelmoversottawa.ca/
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
credit card, cash, E-transfer
LIABILITY INSURANCE
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.