Michaels Appliance Repair Inc.

Our Gas cooktop had started to leak and had us worried, enbridge had shut our gas off and gave us a red tag! Nick came by isolated the leak and repaired it, cleared the red tag and got our gas turned back on!!! Thank you

Qamar was of great help getting our dishwasher back up and running, it was so frustrating that our fridge of only 6 months started to leak, but turned out to be the drain line got a little clogged.

Our washing machine wasn't working, so we called maytag for service, they sent over Bilal from Michaels Appliance repair. Bilal quickly found the issue with the control board and he even had the part in his vehicle, he researched the problem beforehand and was able to fix it same day! Highly recommend.

This is perhaps the worst experience I've ever encountered in my lifetime.

My Whirlpool washer would fill with water during the wash cycle and would not drain correctly.

I paid 129.99 to have a technician come to diagnose the problem. He said the issue was the Water Inlet Valve. He also mentioned that I would need to pay another $100 to have another person come with him on the next visit as the top dryer would need to be removed. Fair enough. I paid the extra $100 upon the next visit.

On the second visit, it turns out they mis-diagnosed the issue and said it was the Pressure Switch and Hose that needed to be replaced.

On the third visit, they replaced the Pressure Switch and Hose and the washer seemed to work. Until we noticed a water leak that was not evident prior to the repair. I then called Michael's Appliance Repair back and asked for a tech to come see if the parts had been replaced properly.

On the fourth visit, the same tech runs a wash cycle, hardly checks the parts he had replaced previously and says its now an issue with the gasket. This was NEVER an issue prior to him entering my house at any time. Also, if it had been, it should have been noticed and diagnosed on ANY Of the previous 3 visits. They then proceed to invoice me ANOTHER 129.99 for the visit.

I called customer service and they will not work with me at all here.

DO NOT USE THIS COMPANY FOR ANY SERVICES. I am now $600+ in and now have a separate issue caused by their "handy work."

Our new fridge was under warranty and the manufacturer sent technicians from Michaels Appliance Repair Inc in an attempt to solve the issue. They are not good at all, they are really bad. Over a period of three months, their technicians have visited numerous times but were incompetent to fix the issue every single time. They concluded by confirming that they were able to identify the issue but were not able to fix it. In addition, the fridge now has one more issue than it did when we initially started this service campaign. I have zero reservation and hesitation calling them unprofessional and unreliable. Attached is a photo of our conversation and their irresponsibleless.

Our dishwasher motor was going so we scheduled service repair through whirlpool and they assigned us Michaels.
When the tech came we played the sound of the bearing going, he then spent an hour looking into the dishwasher and decided we needed a new motor (even though we tried to tell him that) and quoted us for only the cost of the motor.
When he came back with the motor, he told us we needed clamps as well cause the factory one can't be reused.
In his inexperience, he ripped both tubes that lead to the motor so now our dishwasher leaks. He wasn't going to admit to it and tried to blame the hoses being old (the DW is less than 3) and then told my husband he never promised to fix the DW, only replace the motor.
He only replaced one and then blamed us for the other one leaking because we tried to show him that the clamp he brought works and we asked him to come to the other side of the DW where you could see that the hose was ripped. He then QUIT the job calling us rude and arrogant without fixing our dishwasher and leaving it in a worse state than when we called them....if Whirlpool assigns you this company for a dishwasher RUN!!!
Also they will never call you or answer their phones. They are text message only. If you try to request a different technician cause the one you got only graduated in November and threatens to close the job without owning up to his mistakes, they have no other technicians.

Michaels was very professional. My fridge was not making ice. From the moment I requested to make a service appointment to them coming out to check the fridge, it was the next day service! The gentleman - did not get his name, was super knowledgeable and confident that he can rectify the issue, and he did! Would recommend them for future appliance repair needs. Its hard to find honest and reasonably priced services these days!!

When my Amana stopped working I phoned their Customer Service.
They use Michael's to do their service requests in Toronto.
Michael's sent a technician next. He said the fridge needs a new compressor and should have the parts in a few days and will return then.
Six weeks went by before Michael said they finally got the parts from Amana and the technician returned and fixed the fridge.
The technician was a pleasant fellow, and the fridge works now, but Michael's never answers their phones. I don't even know if they have an office. The communications seemed to be only by text messages.
Admittedly, Amana may have been the problem though they said Michael's failed to order all the necessary parts???

Freezer was not cooling. Tech replaced valve and problem occurred in two days. Tech came and cleaned filter. Problem occurred in 10 days. Now he estimate 490+T for this repair. No 90 days repair warranty.

Should have known better that it would have been a waste of $150 visit. Although I've provided the error code (F47), the tech arrive to only recommend to change parts. He did nothing, look at the error code then his phone to see cost for the parts.

Useless visit. I could have saved that $150 and used it towards a new cooktop.