After looking at the washing machine, the technician said I needed to replace the main board. I asked if it was in stock. He said yes. I told him I wanted confirmation all needed parts were in stock because I did not want to wait three weeks to get my washer fixed. He assured me the part I needed was in stock and he would receive it in 3-4 days and he would come the next day to repair the machine. The following week I was told the technician also ordered a hose and they were waiting for it to arrive. The following week I was told the hose was on back order and they did not know when it would arrive. When I asked why the technician ordered a hose without telling me I needed one they tried to make it sound like he did me a favour because they weren't charging for the hose. Three weeks later, they still don't have the hose. When I told them I wanted to cancel the repair they insisted I pay an administration and restocking fee because the main board had arrived even though I had made it clear to the technician that I did not want to order any parts unless they were in stock. Obviously, this company has no customer service and they mislead customers. I would never recommend this company to anyone.
- Approximate cost of services:
- $618.00