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Framing
Step By Step Construction Services
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Reviews for Step By Step Construction Services

Average customer rating:
9.4 10 (10 reviews)

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Private User
Private User
Private User reviews Toronto, ON
5/10

Basement Framing

March and Ken are nice people. However, March didn’t stand behind his work. In a nut shell, March didn’t start on time and pushed back the start date, his material list was off twice (I had to keep buying extra lumber), ALL of his hvac boxes had banana bends and were not straight, the shower was neither level nor square, the fireplace framing was not level, there were missing pieces of lumber in the shower and door frames that needed to be added, some framing in the hallway was crooked so the drywall appeared waive-like etc. March worked two half days and one full day. He rushed through the job to move on to the next. When I called him back to fix the issues, he said he was too busy and it would take weeks. There were also problems with the electrical panel as the frame wasnt built out enough to accommodate a door.

Most aggravating was that after March started the job, Ken text messaged me demanding more money. He claimed he wanted extra money to frame the fireplace although we discussed it in advance. This was akin to extortion. I paid it as I was afraid Id get a bad job. In hind site I got a bad job regardless!

At the end of the day I had to pay a lot more money to a real framer to correct the garbage job I received.

Unless you know a thing or two about framing, levelling and squaring in order to go over the quality of the work, I do not recommend this company.

While Step by Step offers competitive pricing, you get less than you bargain for. I added one photo as a taste of the quality of job to expect.

2 of 3 people found this review helpful.
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Company Response

We are very sorry to hear about your experience, Josh. March and I would like to come to an amicable resolution with you, as we take great pride in our quality of workmanship. Please feel free to reach out to me at 416 602 6791 to discuss your concerns in greater detail.

Sincerely,

Ken Gogna, MBA, B.A., P1
Project Director
Step By Step Construction Services
416 602 6791

Jason from Vaughan
Jason from Vaughan
2 reviews Vaughan, ON
10/10

New deck boards

Hired step by step construction to replace my deck boards in June 2020. Ken and March did a great job. Happy with their service and how they kept in touched and made sure I was satisfied.

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Company Response

Jason, thank you for taking the time to write a review. We are glad that you are happy with your results. We look forward to helping you, your family and friends and real estate clients in the future.

Sincerely,

Ken Gogna, MBA, B.A.
Project Director
Step By Step Construction Services

Addy in Woodbridge
Addy in Woodbridge
1 review Vaughan, ON
10/10

Custom Woodwork

March was very professional and friendly to work with. He literally brought my business partner’s design from paper sketch to reality. This was a complete custom job from Step by Step and I’m very satisfied with the finished product. Thanks Again!

Tim & Addy

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Company Response

Tim and Addy, it has been a pleasure working for you. Thank you for taking out the time in your busy schedules to write a review. We look forward to working with your family and friends in the near future.

Sincerely,

Ken Gogna, MBA, B.A.
Project Director
Step By Step Construction Services

HomeStars in Toronto
HomeStars in Toronto
0 reviews Vaughan, ON
10/10

Refacing deck and side planters

Being a single mom , I was looking for a company that I can trust and also get the best value for the budget i had. Step by step was recommended to me by a friend, I am extremely pleased with the craftsmanship and quality of the work. Ken and March were very friendly, task oriented and supportive. They had many ideas and advice for future maintenance and for future project development. I would highly recommend them to anyone looking for quality service and anyone who is budget oriented . Thanks again Ken and March !!! Best regards Renata... Their work looks awesome ; i have been given many compliments buy my neighbors and friends.

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Company Response

Renata, it was a pleasure working for you. Thank you so much for taking the time out of your day to write this review. March and I look forward to helping you, your family and friends.

Sincerely,

Ken Gogna, MBA, B.A.
Project Director
Step By Step Construction Services
www.basementframing.ca
416 602 6791

Private User
Private User
Private User reviews Vaughan, ON
10/10

Wood Framing

Called step by step, they were the first person to call from three other companies. Fair prices, even better work. As a quality control engineer, I have a keen eye for detail: I was impressed.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for taking the time to write this review. We are glad we met your test of quality. March and I take great pride in our workmanship and look forward to helping you and your family in the future.

Sincerely,

Ken Gogna, MBA, B.A.
Project Director
Step By Step Construction Services

Marco
Marco
1 review Vaughan, ON
10/10

Basement Frame work and drywall

We hired Step by step, not being sure about them at first as they are a new company. Well , we are very happy that we did. They delivered an outstanding result and were well within our budget and time frame . We would recommend them highly to anyone who is in the market for getting their basement done. Thank you step by step for making this project look great, keep up the great work.

1 of 1 people found this review helpful.
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Company Response

Marco, thank you so much for allowing us into your lovely home and help with your basement renovation project. March and I are happy that you had a great experience and that you took the time out of your busy schedule to write the review. We look forward to helping your family and friends with any basement renovation projects they have.

Sincerely,

Ken Gogna, MBA, B.A.
Project Director
Step By Step Construction Services
4166026791

Private User
Private User
Private User reviews Toronto, ON
10/10

Drywall Project

I contacted Step By Step in March 2020 to help finish with my drywall project.

March and Ken were honest, reliable, on time and on budget. I would highly recommend them for anyone looking for a high-quality job at a fair market price. I am more than satisfied with their work and would use them again in the future.

Thank you for your hard and honest work, I appreciate the positive experience.

1 of 1 people found this review helpful.
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Company Response

Thank you so much for sharing your experience working with us. March and I take great pride in our work, and thank you for taking the time to give us a review. We look forward to helping you and your family with any other basement renovation services you may require in the future.

Sincerely,
Ken Gogna, MBA, B.A.
Step By Step Construction Services
416 602 6791

David in Brampton
David in Brampton
2 reviews King City, ON
10/10

Basement Framing

March and Ken did a fantastic job of our basement. The price was very fair and they went above and beyond ensuring that everything was done correctly and precisely. They suggested ways to use the space, coming in according to budget and time. Great and aconplished craftmanship!. Would use them again and easily highly recommend them to anyone else

1 of 1 people found this review helpful.
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Company Response

Thank you for allowing us to help you with your basement project, David. It was a pleasure working with you, and we look forward to helping you complete your project.

Sincerely,

Ken, Project Director, Step By Step Construction
416 602 6791
basementframing.ca

HomeStars in Toronto
HomeStars in Toronto
0 reviews Brampton, ON
9/10

Framing all basement

Step by step services did a great job with framing! Quick, clean and efficient. Would highly recommend.

1 of 1 people found this review helpful.
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Company Response

Thank you so much. We are very happy to have clients like you. We look forward to helping you with the rest of your project when you ready.

Sincerely,

Ken, Project Director, Step By Step Construction
416 602 6791
basementframing.ca

Macky
Macky
2 reviews Milton, ON
10/10

Framing and platform seating

Reached out to Step by Step to frame my basement. They were on time and budget. I needed additional framing for my platform seating in my rec room and they were diligently up to the challenge! They followed my specifications and were willing to make changes as needed. Other contractors doing work for my project were impressed with the quality and speed of work. I would highly recommend this Step by Step for your framing needs.

2 of 2 people found this review helpful.
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Company Response

Thank you so much for your kind words. It has been a pleasure working for you. We look forward to continuing to help you with your dream basement project.

Ken Gogna, Project Director at Step By Step Construction
416 602 6791

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Step By Step Construction Services

We provide Homeowners in the GTA with affordable basement renovation services such as framing, insulation and drywall.

We have over 20 years of experience in carpentry, including framing, renovations, decks, and fences. We are now focusing on providing homeowners with affordable, and high quality basement renovation services.

Step By Step Construction Services was formed in 2019. Business partners March and Ken both come from very different backgrounds, and that is what makes Step By Step Construction Services unique. March’s vast experience in carpentry, building houses, with vast finished carpentry experience combined with Ken’s Legal and Business background helps to create credibility and reliability for all our customers.

Step By Step provides high quality basement renovation services at affordable prices. Ken’s experience as a Licensed Paralegal in construction litigation has helped Step By Step to see first-hand the problems that homeowners have with construction companies including price gouging, poor workmanship, fraud and credibility and reliability issues.

We are the company. We are not general contractors. We provide basement renovation services that are built according to the Ontario Building Code as well as sustaining to industry best practices. By not substituting our work with other general contractors, you are not paying for things you shouldn’t, and you are saving your money. Why pay more?

If you are looking to finish your basement project, give us a call, and we will be more than happy to accommodate you. Let Step By Step do the heavy lifting, and allow you to save money. We love working with homeowners and building a solid long-term relationship. Our preference is to work directly with homeowners.

Complete your project step by step, and save money.

Call Ken at 416 602 6791.

We accept cash, and credit, and offer flexible payment options.

CATEGORIES
Framing, Basement Renovation, and Drywall Contractors
PRODUCTS
Basement Renovation
SERVICES
Basement Framing, Insulation, Drywall
WEBSITE
https://stepbystepconstruction.ca/
YEAR ESTABLISHED
2019
NUMBER OF EMPLOYEES
3
PAYMENT METHOD
Cash, Debit, Visa, Mastercard, Amex
LICENSES
P1
LIABILITY INSURANCE
Yes
DIPLOMAS
MBA, B.A.
PROJECT RATE
Please contact
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 Years
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