HF Kitchen Renos

Kitchen & Bathroom - Cabinets & Design
Cambridge ON N1R 2L5
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Reviews for HF Kitchen Renos

Average customer rating:
3.2 10 (6 reviews)

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W1k2Q in Cambridge
W1k2Q in Cambridge
1 review Cambridge, ON
0/10

HF KITCHEN RENOS - UNRELIABLE - UNPROFESSIONAL - ** NEVER FINISHED MY KITCHEN **

*** I would NOT RECOMMEND hiring HF Kitchen Renos for your Custom Kitchen or whatever custom project you are wanting *** I ordered my Custom Kitchen many, many months ago and gave Helder a 50% deposit for materials required to build my Custom Kitchen. $1,890.00 Deposit
Paid.
READ all BBB reports on BBB Cambridge of which I found 3. Read all Homestars reviews also!
The kitchen was to be built and installed by mid October 2019. I texted
him many many times as the kitchen was not appearing to be
progressing as promised and I started to wonder what was going on? I would receive short, vague answers, mostly answers like: I'm working on it, I'm running behind, then: next week, I will get this done, on and on
and on ...............
By the end of November 2019 I still had not received any component of this ordered custom built kitchen and I was becoming increasingly
worried
and skeptical about this contractor. Many evasive answers would be
given by Helder when I began to ask more questions, and I knew then I had to start an investigation process, as it seemed to appear and I was left wondering " gee I wonder if my kitchen is " even started " or what on
earth is going on ........ ? " I asked if
my countertop was ordered and he said yes it is ( but it was NOT, as I discovered along my investigation trail )! I did not believe him, the .....so I called the manufacturer who was to be building my custom-made
countertop ( the countertop was to
be custom made from a very reputable supplier and the countertop was included in the quoted price from Helder ) ...The countertop business said the countertop HAD NOT BEEN ORDERED and continued to explain that $$ have to be put down by the contractor of 50% ( no exceptions to
anyone; contractor or no contractor ) so the countertop was NO, NOT ORDERED; the order has not been placed; merely a SUPPLY ORDER was provided by them to Helder. That meaning to ensure the supply of the laminate was in stock from their supplier. MISLEADING EVENT arose ........ That's when I began to get worried as to a potential serious problem
seemed to be arising by the looks of it and I feared the worst; that there was a $$ concern, and my investigation continues ... ( I was fearing that

Helder had no $$ to start my kitchen, order my countertop, finish my
kitchen ...... oh no it can't be I
said to myself ) ..... so questions were asked and an email picture was requested asking Helder to show me in a pic email: what you have completed regarding my kitchen and Helder sent me a picture of a few boards and I nearly lost it; I said: OH MY GOODNESS ......
and realized my kitchen had been just been started! .... as time began passing by and many questions asked and same old, same old, next week, next Tuesday, give me a bit more time, I will do this for you and on
and on and on with excuse after excuse after excuse. I confronted Helder point blank, right here in my kitchen, face to face, with my husband being also present: I asked Helder, did you spend all my deposit money and he said Yes I did on materials but Helder did not specify it was on my materials, so I said: Well it was obviously was not on my materials or we
would not be facing this situation and my kitchen would be progressing and near Installation and completion! ** That's when I knew there was
a serious problem; where
did my deposit money go? Where did it get spent .......................................... what is going on here ................. so back to asking questions about my kitchen and when is it coming, when are you going to do this kitchen and on and on with chasing Helder and trying to get answers and a Kitchen ...........A week before Christmas I was delivered and provided/installed uppers & base cabinets; VERY POOR QUALITY cabinets ..... all off
square and off sizes ordered ...as per specifications / requested. So backing up here: When
an installation date was finally provided for INSTALL of these cabinets to take place: ( I will
be there within the next few days ) ....... My husband and I had
ripped out our entire Old Kitchen expecting the cabinets to be installed and finishing of kitchen to follow .......... we ripped out ALL kitchen,
EVERYTHING, cabinets, countertops, sink/faucet, plumbing .... to give Helder a break and a hand! Then the nightmare began .....
Helder arrived with delivery cabinets, install began. When my husband came home from work and measured and looked at the overall job: very

sloppy job, poor quality cabinets, all of them were off square, crooked,

the edge banding strips were peeling

off and loose; my husband --- lost it!!!!! All the cabinets were crooked and off square..... ALL OF THEM .............. so we said to Helder UNACCEPTABLE, we will not accept those cabinets ...... Helder agreed to rebuild all the cabinets NEW, fresh start .... and
we gave Helder another ( of many many ) chances to make entire project heading towards the right direction, to get a kitchen, finished kitchen, as we ordered and paid the deposit for!!!! ** New rebuilds did not happen; the excuses, excuses, excuses, excuses, endless excuses began
again by Helder and we said to each other " that's it, we have to come to a realization here and we have to face that we will probably never get a finished kitchen; NEVER, if we waited we would be facing months if not
years of chasing him to get a finished kitchen that could potentially be TOTALLY UNACCEPTABLE, based on what we see with our own eyes now, and the situation .....
how on earth are we going to get a Quality Finished Kitchen looking at the way this whole situation is going and based on the 1st unacceptable quality of the cabinets ..... DOUBTFUL we will .... near
Impossible! , we said to each other " ........ so we fired Helder and
demanded our FULL DEPOSIT BE REFUNDED in full ! ---- We trusted this contractor immensly when he came here to measure; into our home, and provide a quote ..... and we thought Helder to be a knowledgeable and experienced, trustworthy Contractor. Helder was very charming,
polite, neat & tidy, and Helder exuded confidence through his
personality, appeared to be knowledgeable and experienced according to his description to us about his business etc.,.
and we hired him!
---- During the course of this situation ...... because Helder was not providing product and difficult to deal with; we had previously fired him 3 times along the way, then Helder would plead with us to please let me do this kitchen for you and on and on and on, and we kept giving him
another chance; each time becoming more intolerant of his way of doing business and his excuses; all-the-while producing NO PRODUCT ........ We did on all 3 of those occasions also demand our deposit to be repaid
back in full and the pleas from Helder would always continue: please let me do this for you, I will do this for you, you will
get a finished kitchen, I will provide a quality finished kitchen, I am so busy, I took on too much work, I am in way over my head, I never quit,
have fallen on hard times, I am only 1 person, I will get this done, I promise you, ...... on and on and on until WE COULD NOT COPE WITH THIS NONSENSE ..... THIS HIGH LEVEL OF STRESS AND INTOLERABLE SITUATION ANYMORE!!!! My husband fired Helder once and for all and we demanded our FULL
DEPOSIT TO BE REFUNDED.

------- I am extremely disappointed, exhausted, angry, disgusted with this contractor! Unbelievable, unprofessional, unreliable business. I
NEVER RECEIVED: DOORS, DRAWERS, DRAWER SLIDES, SHELVES, HINGES, KNOBS/HANDLES, MY CUSTOM COUNTERTOP as anticipated, and looking at hindsight I do not think the intention was honourable! -- I only received POOR QUALITY UNACCEPTABLE CABINETS .. terrible situation, just terrible !!

+++ I have been left without a completed kitchen! We had NO Christmas in our house; how could I do a Christmas dinner and all the entertaining
I so was looking forward to ......I cried so hard about that .... this was to be a special Christmas for our family, we endured a major health issue in the fall of 2019 regarding my adult child having to have major and potentially life-threatening surgery; and while the outcome was
astonishingly 90% amazing, and we thank our great Lord for the blessed outcome; THAT IS NOT THE PRINCIPLE OF THE MATTER HERE: The PRINCIPLE: I was to receive a completed kitchen by October 2019 and so Helder left me
without a kitchen by Christmas Day! I WAS DEVASTATED ....
EMOTIONALLY EXHAUSTED, TOTALLY DISILLUSIONED, HYSTERICAL AND ANGRY !! **** " I really, really wanted to do a fabulous Christmas 2019 .. it was very important to me; it did not happen! Helder was aware
of the situation, ( I had told him about my Son. ) Helder was aware of how important it was to get my kitchen in and aware of my expectations and a deadline must be met and achieved! Helder did not come through with a Kitchen, Helder LET ME DOWN ...... BIG TIME !!! I was so disappointed and ashamed of my choice of Kitchen Cabinet Renovator!I And so absolutely abhored that anyone could do that to a customer; just unbelievable, I cannot comprehend that way of thinking or lack of caring whatsoever and total disrespect. **** I have
been left since 1 week before Christmas with NO COUNTERTOP, NO SINK/FAUCET, NO PLUMBING = NO WATER.... it is going on 6 weeks now and I have to wash dishes in my bathtub and I cannot cook decently to what we are accustomed to......... it's just a compete and overwhelming mess..... our house and our lives have been affected UNACCEPTABLY we have to go out and eat many times more than we ever did which is leading to added $$. The chaos and argueing between my husband and I ......unbearable ...... that this overwhelming stressfu lsituation has left us to
deal with; we are both experiencing sleeping difficulites; a chaotic household, a TOTAL NIGHTMARE!

DO NOT LET A SIMILAR SITUATION HAPPEN TO YOU ...... PLEASE ......
BEWARE, BEWARE of your choices in a Contractor ......

***** BEWARE OF HF KITCHEN RENOS ******

There is absolutely no excuse or place for this type of depolrable service; ridiculous situation to ever be happening of a Contractor who runs a business ...... UNBELIEVABLE UNACCEPTABLE

3 of 3 people found this review helpful.
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a.yehdego in Kitchener
a.yehdego in Kitchener
1 review , ON
0/10

Kitchen cabinet

I pay him a deposit of 50% (550cdn) to make my small kitchen cabinet in the basement, he told me it will be done max in 2 weeks. He keep saying i am late, busy etc. I give him a due date and he didn't reply. I am giving the work to others because i have tenant ready to move in, i already lost one month in rent. I ask a refund but still no answer.

3 of 3 people found this review helpful.
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M in London
M in London
1 review Kitchener, ON
0/10

Don't bother with Helder (HF Refacing)

I totally agree with the post just before mine as I have had the same experience. I gave Helder a 50% depsoit and a job that should of taken 3 days is running on to two months and still not even 50% done. Helder will make excuse after excuse and never show up when he says he's going to. He'll tell you that the cabinets are built only to discover that he hasn't even started them on the day he rips out your kitchen. The picture attached is of a counter top section he put in and damaged and then took out again. Weeks later, instead of ordering a new section like he said he would, he put back the first one he damaged. This is the type of person Helder is. He has no respect for people and just takes your money. Do not trust him and take your renovation elsewhere. Helder is absolutely incompetent. As the last person said, check out the Better Business Bureau complaints. HF Refacing also goes by another name sometimes as well.

3 of 3 people found this review helpful.
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Company Response

I've paid compensation

Poor quality & doesnt finish in Cambridge
Poor quality & doesnt finish in Cambridge
1 review Cambridge, ON
0/10

Poor quality, doesnt complete

Helder took s a 50% deposit Of $1250 for materials as stated in email contract in late October ‘19, start date nov 15, delayed til nov 30, delayed til December 3. Tore out kitchen, 2 days later installs poor quality cabinets, disconnects sink, no countertop as of dec 3. Messaged profusely asking where the countertop is. He said he ordered it nov 9, I phone to make sure it’s ordered since it’s now dec 12/19, he inquired for pricing but

NEVER ordered the countertop, misleading.
I message him demanding the countertop because we have no useable sink, no water. Doing dishes in my bathtub for 10 days. He brings a RANDOM countertop dec 13/19, not
the countertop I chose with him. He admits he got it elsewhere, didn’t order it like he said he did & brought a totally different countertop wow!

No doors, crooked shelves. Drawers are
crooked, tight, not smooth gliding & Only provides half, 3+ months later and still incomplete. He constantly makes excuses why he isn’t finishing. He’s done the same to many people in Cambridge, takes deposits doesn’t finish the job. CHECK BBB, he has 5
complaints the same situation @ BBB
Terrible contractor! Takes your money & You have to message constantly with a scarce reply. You will have to chase him &
Wait & Wait for months in hopes of your kitchen being completed but he doesn’t provide doors & drawer faces because he doesn’t make those, he has a supplier that makes them but won’t tell you the name is that company & makes excuses for weeks and months that his supplier is only running white doors and you want color, next excuse for no doors is the supplier of doors had his CNC machine break down. Of 9 people he’s taken a deposit from, none of them ever received their doors or a finished kitchen, just Poorly crafted cabinets
The picture below is 3 months later & that’s
it
you will lose your hard earned money for some unusable, unfinished cabinets that will never be completed by this contractor. Be sure to check out 5 complaints on Better business bureau all same scenario. He will smooth talk to into believing he’ll take care of you, I’m busy, in over my head, I’ll discount you, just buying more time to keep you on the hook, waiting months and months. I demanded a refund because i couldnt live with an unfinished kitchen any longer. To date he refunded 600 of my 1250 deposit and he delays profusely in refunding the balance. He advertises low prices and that’s because he will only give you some cabinets and never complete making these cabinets useless. DO NOT USE THIS CONTRACTOR!! You’re just throwing away hard earned money and the most you’ll get it a huge amount of stress chasing after him to finish which he never will

3 of 3 people found this review helpful.
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Company Response

They were given the kitchen less than cost. The all the shelves were adjustable as the drawers I've reimbursed the client and offered the kitchen at cost. They only paid $1250 I didn't run with there money they know where my shop is And I have responded to there calls.

HomeStars in Toronto
HomeStars in Toronto
0 reviews Cambridge, ON
9/10

Kitchen renovation

Removed old cabinets, Put in new ones with new clear maple doors.
lazy-Susan in the corner cabinet was a nice touch along with the sink tip out.
Great Job was done and was done on time.

0 of 1 people found this review helpful.
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Company Response

Thank you. It was a pleasure working with you to complete your kitchen project

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about HF Kitchen Renos

We have over 25 years experience doing kitchen cabinets, refacing of existing cabinets, add-on's such as pantry's, islands, roll-outs, floating shelves, vanity's and much more!

CATEGORIES
Kitchen & Bathroom - Cabinets & Design and Kitchen Planning & Renovation
SERVICES
Kitchen Renovations Refacing Kitchens Brand New Kitchens
YEAR ESTABLISHED
2004
PAYMENT METHOD
Cash, E-Transfer
LIABILITY INSURANCE
Yes
BONDED
Yes
PROJECT RATE
Flat Rate
WRITTEN CONTRACT
Yes
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