Horrible customer service, no understanding between departments, just a total mess. Our alarm went off without it being armed somehow. ADT dispatched the police WITHOUT calling us. Months later, we received a $250 fine that they refuse to waive. The alarm has had so many issues and every time a tech came, they said it was working fine. This company is a mess. It's impossible to get ahold of anyone, and you are passed around from department to department. Please find a reliable company for your alarm needs!
- Approximate cost of services:
- $6,000.00
- Company Response
Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you