Avoid this company at all cost. l should have disconnected it immediately after having NUMEROUS false alarms within the first few days of it being installed 4 yrs ago (it made us very reluctant to arm the system when we were out). We spent tons of money for nothing over the years. We were given an appt for between 12pm and 4pm to have sensors reinstalled after installing new windows. I had tried to get an evening appt and couldn't get one. Ended up having to take time off work. ADT called at 2:57pm to say service guy was running an hour late. They called back again at 5:48pm to say he wasn't coming and I would have to rebook. I cancelled the service like I should have done 4 yrs ago. VERY EXPENSIVE LESSON LEARNED.
- Approximate cost of services:
- $3,000.00
- Company Response
Dear Nicola R, we are sorry to read that our services have not met your expectations. Please let the Customer Relation team look into this further, please forward your contact info to communication@protectron.com subject HOMESTARS Thank you