ADT Winnipeg

Alarm Systems
88 Terracon Place Winnipeg MB R2J 4G7
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Reviews for ADT Winnipeg

Average customer rating:
0 10 (2 reviews)

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Kd in Portage la Prairie
Kd in Portage la Prairie
1 review Portage La Prairie, MB
0/10

Terrible customer service

We wanted to cancel our alarm service....and we have gotten nothing but the run around. Apparently I made a verbal contract for 60 months with a customer service rep over the phone. I hadn’t a hard time understanding the rep due to language barrier. I only received my contract via email a week ago. When I said that I didn’t agree to a 60 month contract and never received a contract when we renewed we were told “we can’t control the mail” Now they won’t allow us to get out of our contract, and refuse to send the statement of remaining balance to us, only giving us a verbal amount. They will send a statement after it’s been paid. What a joke. We didn’t even sign with ADT in the first place, they bought out the original alarm company we signed with.

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Company Response

Good morning KD, we are sorry to read that you want cancel your services with us. In order to help you in regards of our concern I invite you to contact me directly at mcaron@adt.ca. I am one of the Executive Escalations Team member I will be to assist you further.

Madeleine Caron
Représente plaintes exécutives - Executive Escalation Representative

ADT Canada Inc.
8481 Boulevard Langelier
Montréal, QC H1P 2C3
514-324-1515 extension #1061088
Toll free : 1-800-653-9111
mcaron@adt.ca

Private User
Private User
Private User reviews East Selkirk, MB

First Review

0/10

Do not trust ADT

When ADT signs you up they are excellent at your door with nice looking young sales men. The system was put in well and maintained well, until it broke. I did not want a new system so I had a broken system that worked most of the time but not always. In fact, the lights would go out at night or during the daytime when I am at work. This went on for over 1 year. My contract has ended but the operators tell me that it is still valid but it is over and I sent in my written cancellation. ADT keeps changing my contract end date when it expired May 31, 2018. ADT also signs up senior ages 89 & 90 years old when they will not live that long. ADT is dishonest and disrespectful. Use another Alarm company.

1 of 1 people found this review helpful.
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More about ADT Winnipeg

Our story For over 125 years, we’ve made protecting and connecting the centerpiece of what we do. 1874-1890: First security system network It all started on April 5, 1874, with a nighttime break-in. American District Telegraph (ADT) founder Edward Callahan created a telegraph-based “call box” to signal for assistance to ...
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