Adt Protectron - Out of Business

I was sold the contract. I was mislead and told that if I was to move, that is was not a problem, they will just move my service to my new address. However, what I was not told is that the 3 year contract renews upon a move. I had a few months left on my I initial 3 year contract. Sold my house and after a few months of being at my place, I wasn’t using the system due to pets activating the darn alarm constantly (which was supposed to be a non issue) I did not require ADT services any longer and asked not not renew my contract. That’s then I was told I had to pay short of 3 yrs few buy out due to my contract renewal upon moving. No manager was able to assist me even though I was sold a service under false pretense. After many calls and arguments, I paid 3 yrs of ADT service only to use door motion, no alarm activation service. BRUTAL.

I wish I had read the reviews for ADT Canada BEFORE I received their services. My home already had the ADT equipment installed. Everytime I have called in, they do not have my telephone number on file, and tell me that I am not a customer. I did not sign a contract, I would like to cancel, but they are extremely rude on the phone, and do not allow you to speak with whomever it is you need to talk to, to cancel your service. They send you to a collection agency, and even then it is difficult to determine if you are actually cancelled. I paid my bill but was very unhappy with the costs, and lack of customer service when you have an issue. I seem to have two different accounts, extra charges for services I did not agree to. The one time I put in the wrong key code by accident, I immediately called in my mistake, but it took so long to get through and then explain, that I was a CUSTOMER, because they do not have the correct phone number on file, the police came, and I had to pay for a false alarm. Extremely rude and unprofessional customer service agents, and if you need to speak to the accounting department, they won't even put you through to them. Then they keep charging and charging. It is difficult to determine what the cancellation fee is??? Is it paying your whole yearly fee, because you want to cancel. Every review is terrible.
I am getting letters from two different locations telling me my account which I would like to cancel is overdue. Yet I wanted to cancel from over a year ago.

To begin with very expensive system better value for same benefits can be found in other providers. But the worst is how they handle things. I moved and did not install a system at new address. Cancelled with ADT prior to the close of the old place pre-authorized payments for duration of contract and final bill period would be before close. All should be good right..WRONG

10 months later I get a call from a collections agency. No phone call from ADT. I call them....we sent a letter. Great to the old address so useful. I asked why someone wouldn’t call. No explanation to that one.

I've been over 20 years with Adt security best service very secure. Thanks for 5 stars customer service I will recommend strongly and will continue to be with them forever.

My home was robbed, I was so scared and upset I called to get this service. They played on my emotions offered me a "deal" for 6 months, didn't mention the 6 year contract. I had to move a year later and couldn't move the service because where I moved to didn't have bell lines or ability for a home phone at all.
Wouldn't allow me to cancel. Fast forward 5 years paying monthly for nothing. I call to cancel once my contract was over, I'm told I could have cancelled earlier, not sure why they didn't tell me when I called all the other times, but it's done now.
fast forward 6 months, I'm getting hounded by collections about unpaid bills. I'm horrified and embarrassed and beyond frustrated that I could STILL owe for something that didn't exist.
I call to ask, they admit there's been mistakes along the way by them but there's nothing they can do, it's in collections hands now. I get email after email of JUNK from them but yet they couldn't send me a quick email about sending me to collections!
So upset, I would rather have been robbed again by the people that broke into my home then robbed by Protectron again!

Before moving into our new home, we checked around for home security. At the time, the only company that could install was ADT. We knew their prices were high but we had no option besides ADT.
Now almost 2 years later we have been approached by other companies who now can install in our area. Their rates 40-60% less than ADT with either equivalent or better services. My TV, phone, internet provider can provider a better service than ADT for 40% of what I pay.
So I called ADT to see if they could do a better rate which would help retain me as a customer. But the ‘retention department’ said they wouldn’t even talk to me until my contract is ending.
Well, if this is how they do things they can forget about testing be. And I have told neighbors who are in the market for security to forget ADT and guess what, they have gone to alternative providers.

I paid in full for installation, paid for 3 years contract in full and when alarm got error and triggered panic I got charged $150.00!!! because I never asked for warranty... I did not even knew its offered or existed if I am paying for monitoring, etc. Seriously stay away for this Company, terrible money grab.

HELP! Some 2.5 years ago when Carleton Security (Ottawa) was selling its monitoring accounts to a Calgary company, I decided to cancel service, so Carleton staff removed the equipment. So, there has been no service for going on 3 years. In spite of that, ADT which appears to have acquired the accounts continues to insist on payment. We have many times tried to explain that I have not had the equipment so there is no service. ADT recently sent what they consider arrears to a collection agency which is pressing for payment and affecting my credit rating. ADT has been impossible to reason with, insisting that they have provided service years after it was disconnected. I'm 89 years old and do not merit this pig-headed predatory approach. I live in the same building as other family members and am still independent. How can I get ADT off my back and my credit rating restored? Mrs. RM, Ottawa

Signed up with ADT in 1997. Faithful customer for over 20 years. When we sold our house & gave them 2 months notice that we were canceling our service they insisted we had to pay contract cancellation charges! Now getting notices & penalty charges for a contract they said we signed 2016 that they cannot provide a copy of! Beware!

Worst company ever. They make Rogers and Bell look good. I have been a customer for 11 years and tried to put the contract on hold for a couple of months but they wouldn't. So I said to cancel and I would start back up when my guests were all gone. They wouldn't do it. Never responded. You can't email them. Then they finally said they would cancel but I owed another month. I don't even have a contract with them anymore -- it has been month to month for 8 years or more. Terrible service and not an honest company. There are many better and much cheaper. Shop around.