5 Star Bath Solutions is easily the worst company I have had the misfortune of dealing with. If you are looking for a company that provides exceptional customer service and a great product, I suggest you keep looking.
It started in September of 2019. I requested a quote for a shower remodel so they sent over a sales rep. After she put the quote together it turned to a high pressure sales meeting. She basically wasn't going to leave without us agreeing to the quote. She even threaten that if she left we wouldn't be able to get the same rate later. It did seem like a good price so we agreed and gave the required 30% deposit on signing. That was the highlight, it went down hill from there.
They told us 4-6 weeks for install. After rescheduling the install 4 different times with 4 different excuses it was January 2nd 2020 before they actually showed up to do the work. We thought great this will finally be completed, wrong! The installer didn't bring all the pieces so he couldn't finish the job. He said we could wait 2 days until the glue dried and use the shower, wrong! When he installed the new faucet he messed it up and we only had cold water. We called them 3 times to report the cold water and missing pieces of the shower. Just kept getting the run around and delays. Finally 3 weeks later they came with the missing pieces and fixed the faucet. No appointment, just showed up.
This company will take your deposit, 30%, and tell you 4-6 weeks for install, but it’s more like 4-6 months. They have the worst customer service experience I have ever seen. At every issue they prove that they really don’t care, they have your deposit, they will get to it when they get to it. I even had our sales rep tell us that installs was very busy so she was not surprised that it has been days without an update….Seriously?
In the end if you want a shower that looks and feels like a cheap hotel shower and don’t mind waiting 6 months to get it, then these are your guys, otherwise I would advise you to RUN AWAY.