We needed to move a heavy water heater from our main floor to our basement. We called Macho Movers because they had 5-star reviews and we hoped for a 5-star experience. Because our move was so small (one item, one floor) and the move only took 10 minutes, we organized a time for when the movers were already in our area. The receptionist we booked with said this would help avoid the travel costs of the movers typically charge as part of their quote. The two blokes that were here were very nice. They were respectful and got the job done in 10 minutes! Then they charged us $300!! Which included the cost of the movers return trip. Not what we agreed upon. They seemed to be completely unphased that they were being paid twice for their return: once by client for whom they were already in the area doing work and once by us. When bringing this up with the receptionist we booked with, her response was, "I don't know what to tell you. My estimate was perfect". Unfortunately, I would never book with Macho Movers again or recommend them simply because of the lack of professionalism and the dishonesty when booking.
- Approximate cost of services:
- $300.00