The technician, Dvir, arrived on time and explained what he was doing and what he had found. After a few tweaks the dishwasher started and is now going through a full cycle. As we had bought the dishwasher at Sears about 17 years ago we had expected to be told to replace the dishwasher. Instead we had a lesson on cleaning our dishwasher as well as some explanation about a new gas range we had just purchased and how to avoid a common problem - self clean cycle damage. We will use elbow grease on this new baby! We do feel well serviced!