The Hot and Cool Guys

Heating & Air Conditioning
Brampton ON L7A 1H7
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for The Hot and Cool Guys

Average customer rating:
10 10 (24 reviews)

Sort by

Private User
Private User
Private User reviews Mississauga, ON
10/10

Humidifier Installation

We had a humidifier in our home that wasn't doing the job, so we bought an Aprilaire replacement online. We called the HVAC guy we'd used in the past but he said he didn't like installing that type, and refused to come. I searched Homestars, put out requests to 4 companies. Two said they install only their own units. The third said they could do it two weeks later.
Otto from The Hot and Cool Guys was my fourth call. He asked for photos of the new unit, and said he'd come by that very evening. He come by exactly when he said he would, he was personable and respectful, and offered a second opinion about our old unit. Our replacement kit was missing parts, so he said he'd collect the components and return two days later to install. Two days later, he came back and completed the install efficiently. He showed me how he'd patched up the holes from the previous unit, told me why he'd selected a different position for the new one, showed me the new setup and how to work it, explained maintenance, and even pointed out problem areas that I should monitor on my furnace.
I am very happy with the service we got from The Hot and Cool Guys, and we'll definitely call Otto again when we have any heating or cooling issues.

Was this review helpful?
Company Response

It was a pleasure meeting you and your wife shelane, we at the hot and cool guys thank you for your business and wish you and your family a happy new year!

DP from Toronto
DP from Toronto
3 reviews Toronto, ON
10/10

Replaced Humidifier & Annual Furnace Servicing

I hired Otto at The Hot & Cool Guys to replace my humidifier and to service my furnace. He was highly communicative and answered all of my questions, prior to booking the job. Otto arrived on time for our appointment, and he was a pleasure to work with (thanks for wearing shoe booties, without me having to ask!). He explained everything that he was going to do, and he walked me through all the steps of what I would need to do to ensure my new humidifier operates properly. Otto also did a full furnace servicing, as it had not been done in quite some time. Thanks for being easy to work with, Otto!

Was this review helpful?
Company Response

Thank you for the awesome review Dawn. We at the hot and cool guys very much appreciate your business!

Nancy D in Mississauga
Nancy D in Mississauga
1 review Mississauga, ON
10/10

Furnace Replacement

Otta and Brad were great. They arrived when they said, were courteous and professional and answered all my questions. I felt comfortable with both of them in my home and they ensured that I had heat and a great new furnace today. I would highly recommend Otto and team and thank him for his help today. I will definitely use him for ongoing maintenance of my new furnace.

Was this review helpful?
Company Response

Thank you for hiring the hot and cool guys Nancy , it was a pleasure meeting you and angel, she was such a great dog, we'll see you next year for that yearly maintenance

Private User
Private User
Private User reviews Ajax, ON
10/10

Hot water heater

I called up the hot and cool guys from there high rating on this site. Otto's communication and service are excellent as is his value and pricing. He truly deserves the high scores. It if clear to see he has the work ethic and drive to continue to build and maintain his reputation.

Seriously, call them!

Was this review helpful?
Company Response

We at the hot and cool guys are always happy to be there for our clients, thank you for your business!

Paisleyblvd
Paisleyblvd
1 review Mississauga, ON
10/10

Yearly furnace mtce

Otto is a consumate professional. Timely, knowledgeable, informative, skilled service. Otto informed me of a potentially dangerous situation of which I was unaware, resolved the issue and gave future avoidance info.
Will definitely use this company again and gladly recommend.

Another emergency, leaking humidifier water connection. Minor flood ensued. Otto came quickly, replaced the unit with a more stable one, no mess, completed in less than a half hour. Big relief, once again hot/cool guy to the rescue. Thank you Otto!

Was this review helpful?
Company Response

Thank you very much for the great review and having the hot and cool guys at your home, it was a pleasure meeting you and getting that furnace winter ready, see you next year!

Marijan in Brampton
Marijan in Brampton
0 reviews Brampton, ON
10/10

Outstanding service

Excellent company, reasonably priced service much better than the competitor I used last year. Otto is a great guy and knows his stuff, he diagnosed the problem within minutes and completed the repair when the part cane in. Most importantly Otto is trustworthy and will look out for your best interest. Definitely would recommend!

Was this review helpful?
Company Response

Thank you for the great review marijan, we at the hot and cool guys very much appreciate your kind words, it was a pleasure meeting you.

Jean M.
Jean M.
0 reviews Palgrave, ON
10/10

A/C

My drain was plugged in my A/C. He came to my home that day, was very courteous and respectful and had it fixed in no time.
I would highly recommend this company.

Was this review helpful?
Company Response

Thank you very much for the great review Jean, we're glad that we were able to rectify the issue without it costing too much, hopefully the puppy is doing great, both dogs were a pleasure. Thank you for contacting the hot and cool guys!

Jory on Ping
Jory on Ping
3 reviews Toronto, ON
10/10

BBQ Gas Line Installation

I had the pleasure of having Otto of The Hot and Cool Guys come to our new house and give us a quote on running a gas line from the front of the house all the way to backyard to hook up a bbq. He arrived on time for his appointment and gave us a couple different options and explained the pro's and con's of each. Otto had provided us with a solution that made it the least intrusive and kept us informed throughout the whole process. He was an absolute pleasure to work with and his professionalism and courteous attitude really makes our decision easy in the future when looking for an HVAC provider.

Was this review helpful?
Company Response

Hi Jory, thank you for awesome review, it was an absolute pleasure working with you and looking forward to seeing you Again during your annual maintenance for this fall, enjoy your BBQing!!

aekwegh
aekwegh
0 reviews Brampton, ON
10/10

Installation of New AC Unit

Great and tremendous service. Otto was very informative and explained everything clearly prior installation. Would highly recommended The Hot and Cool and Guys.

Was this review helpful?
Company Response

Thank you very much for the great review, we at the hot and cool guys are proud to have you as one of our valued clients

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Hot and Cool Guys

The Hot & Cool Guys approach every home like it is our own providing trust worthy, professional, timely Maintenance and Installations at the most competitive rates in the Industry! Having experience from Large Corporations, we take that same experience and customize it to your liking. We will be sure to keep your home and family Warm during the cold winter months, and cool during the scorching summer days. Feel free to get in contact with us for your free estimate!!!

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.