Quality, inexpensive added together with experience
- Approximate cost of services:
- $3,000.00
Quality, inexpensive added together with experience
INCOMPETENT, RUDE, UNPROFESSIONAL, BEWARE!
Hi Anna,
I’m sorry that your experience with Carla didn’t meet your expectations. We strive to provide excellence in quality and service; sometimes our humanness creeps in and mistakes are made. For that I sincerely apologize.
Carla is a valued member of our team who is competent at her job. She has owned up to the fact that she told you an incorrect number of ladders would be on your wood blinds. We are not the manufacturer and are constrained by the specifications they set for each product. We can’t control the manufacturing process and we can’t force them to make something they won’t or can’t make. Sometimes what a customer wants just isn’t possible.
Carla is not authorized to offer discounts on past orders. She knows this and so I don’t believe she would make that offer to you. What she did offer to do was give you a very substantial discount on a second order that she has been working on with you for quite some time. I believe it’s safe to say that neither party wishes to proceed with the second order.
We’ve been in business for over 13 years and have a very high number of repeat customers and referrals. In my experience, businesses that lie to their customers and treat them like garbage aren’t around very long and certainly wouldn’t have customers returning and referring us to their friends and family.
We’ve offered you several options to compensate you for your distress including remaking the blinds altogether. You’ve chosen a refund and so we consider the matter closed. You can choose to continue to berate and badger us with phone calls, emails and one-star (or less) reviews, but I don’t consider it my obligation or anyone else’s to be forced to continue to listen. We wish you all the best, Anna.
Thank you for your business and the great review Brenda! We really enjoy working with people like you who are just generally good people. We appreciate the confidence you've placed in our team and any future referrals. Thanks again, Brenda.
Budget Blinds Of Tri Cities Ridge Meadows
Thank you for your business and the great review Gwenda. When customers come back to us multiple times we know we're doing something right! Thanks for the confidence you've placed in our team. We sincerely appreciate it.
Budget Blinds Of Tri Cities Ridge Meadows
Thank you for your business and the great review Jenny! We loved working with you and your sweet family. Thanks again!
Budget Blinds Of Tri Cities Ridge Meadows
Replaced all blinds in the house
Thank you for your business and the great review! We love that you're so happy with your new window coverings and that working with our team was such a positive experience for you. Thanks again, Denise.
Budget Blinds Of Tri Cities Ridge Meadows
Thank you for your business and the review Natasha.
Budget Blinds Of Tri Cities Ridge Meadows
Thank you for your business and the great review Sharon!
Budget Blinds Of Tri Cities Ridge Meadows