Power Factor Electrical Contractors Ltd

Mark did some work at our home during a bathroom renovation two years back. He did great work, very professional and very personable. It’s too bad he’s too busy to answer his own sales calls, because his office admin lacks customer service skills. In speaking to the lady who takes his calls, I didn’t find her to be professional at all. Not only did she not get back to me as she said she would, she was actually rude to me on the phone. It was like I was bothering her with my calls. We have been very lucky finding good contractors on homestars. Mark is one of them, but suggest he invest in a service to take calls.

The work is good, clean and done properly. The office person was short tempered and rude. The electrician was mild mannered, easy going and polite. After several staff being berated by the woman asking for payment, we will not be using this service again. Cannot believe a person involved in small business would treat repeat customers this way.